Once connected, watch your tickets flow seamlessly into evaluagent to remove duplicate effort whilst filters give you the ability to easily identify the conversations that matter.
We want to see your Contact Center flourish with our integration for Freshdesk
Our solution provides improved QA processes and valuable data that can enhance agent performance, increase contact center efficiency and reduce customer churn.
Increase QA productivity by 285%
Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes. evaluagent for Freshdesk streamlines processes so you can focus on adding value – not duplicating data.
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Automate with WorkQs
Create filters, set quotas and automatically distribute tickets to your evaluators. Selection bias is removed, evaluator become more efficient and you can rest easy knowing that every agent is evaluated regularly.
Redaction
evaluagent for Freshdesk automatically redacts sensitive data from transcripts and tickets without sacrificing context. Utilise 100’s of rules out of the box, or create your own.
Side-by-side Evaluation
View and evaluate calls, tickets, chat sessions and emails all within one screen.
Set up in minutes
evaluagent for Freshdesk takes moments to set up. Plus there’s no need to worry about security as we’re the only platform to give you complete control over what you import and how it’s stored.
"evaluagent was one of the best decisions we’ve ever made as a company"
