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Don’t just take our word for it.

Since 2012 our mission has been to provide people with the tools to deliver an outstanding customer experience. This single-minded and proven approach has attracted a wide range of clients including:

 

Contact centre software that works.

Quality Monitoring

A straightforward and highly effective quality monitoring tool that guarantees you’ll never have to refer to a spreadsheet again. Unlike ever before, you'll now be able to:

  • Measure quality consistently and across every channel with a bespoke scorecard builder
  • Establish and share a single version of the truth with advanced reporting and personalised dashboards
  • Engage agents by delivering real-time feedback on their performance

 

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Surveying

Bring the voice of the customer to life with a powerful surveying solution that delivers superb response rates:

  • Get the insights you need to deliver the experience your customers demand
  • Gather customer feedback across every channel with flexible deployment options
  • Tailor question type and formats to reflect the metrics that matter to you most

 

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Works with your existing technologies & vendors.

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Reliable, cloud-based software.

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24/7 Helpdesk and onsite support.

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Secure and Scaleable.

Workforce Engagement Management (WEM): the contact centre operating system of the future.

Every single one of our software solutions is underpinned by our revolutionary WEM Platform. This ensures that they all conform to the principles of Workforce Engagement Management and as a result nurture a new generation of agent; engaged, informed, enthused and capable of delivering a first-class customer experience.

No matter which option you choose, you can rest assured that we will arm you with the very latest operational and motivational tools, all resulting in greater productivity and a superior CX.

Learn more about WEM

Discover the potential of a fully motivated contact centre.

We deliver real and long-lasting results. To find out how our software solutions have engaged and motivated contact centre workforces across the world, take a look at our case studies:

Don’t just take our word for it.

Arrange a demo and see EvaluAgent in action.