Blue-Banner@2x

The latest news and views from the EvaluAgent Team

EvaluAgent Blog

By

Increase customer engagement with these five tips for measuring quality

By Charlotte Ward | 25 Nov 2019
Most businesses measure their customer service using metrics that only tell part of the story. Measures such as NPS and CSAT are highly contextual, fraught with instrumentation difficulties and only relate some of your customers’ experience and...
Read More

Five ways quality assurance improves employee engagement

By Charlotte Ward | 5 Nov 2019
Can quality assurance have an impact on employee engagement? The benefits of high levels of employee engagement have long been understood. In fact, that so-called "wonder drug” has high correlations not just with customer satisfaction, but,...
Read More
sidebar

View all resources

Check out our new resource hub, including webinars, events and whitepapers.

View our resources

Come meet us

29th April 2019

Learn more about our upcoming events and conferences.

Trusted by contact centres of all sizes

Bitmap%20Copy%209@2x
Bitmap%20Copy%2010@2x
affort-1
deikin
image-7
image (9)