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EvaluAgent Blog

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Call centre culture: do you walk the walk or simply talk the talk?

By Jaime Scott | 26 Jun 2016
Only the brave (or foolish) would argue against the notion that behind every great company is a great corporate culture. These forward-thinking organisations reap many rewards including: recruiting and retaining the very best employees, motivating...
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EvaluAgent wins prestigious Northern Tech award.

By Jaime Scott | 24 Mar 2016
It’s an exciting time for EvaluAgent as we continue to grow, develop and succeed - and as we are continue to be recognised by others for the value we bring to the call centre industry. Last night, EvaluAgent was invited to join the brightest and...
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Infographic: signs of call centre agent disengagement

By Jaime Scott | 16 Feb 2016
Employee disengagement is a serious problem - a problem that costs the UK economy up to £15bn every year, according to a recent study.
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EvaluAgent wins coveted Northern Stars award from Tech North.

By Jaime Scott | 26 Nov 2015
Since EvaluAgent was founded, our mission has been to challenge the status quo through delivering innovative solutions to one of the North’s biggest employers, contact centres. So of course, we’re more than proud to announce we have been selected as...
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EvaluAgent shortlisted for employee engagement award.

By Jaime Scott | 17 Nov 2014
We’re excited to share the news that EvaluAgent has been announced as a finalist in the inaugural UK Employee Experience Awards 2014. We’ve been shortlisted in two categories; Contact Centre and also the Employee Engagement - Delivering Culture...
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Can rudeness kill customer experience?

By Jaime Scott | 15 Oct 2014
“Are you having a good day, Sir?” “Yes, I am”, I reply rather impatiently as there are at least a couple of reasons why I'd prefer not to be asked this question when I call a contact centre. First, the “concern” tends to come across as forced - I...
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