The latest news and views from the EvaluAgent Team

EvaluAgent Blog


Why the voice of the customer is crying out to be heard.

By Jaime Scott | 18 Oct 2016
“If my call is so ****ing important, why are you keeping me waiting!”
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Customer loyalty, can you put a price on it?

By Jaime Scott | 13 Oct 2016
Bill Gates once famously said: “Your most unhappy customers are your greatest source of learning.”
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The end of the call centre as we know it.

By Jaime Scott | 25 Sep 2016
Imagine your call centre; completely devoid of people, with row upon row of empty desks populated only by dead terminals and dusty headsets.
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The rise of the call centre super-agent.

By Jaime Scott | 4 Sep 2016
When it comes to digital transformation, the call centre has already come a long way. As we enter an age where customers want and expect fast resolutions to their queries, call centres have taken steps to implement and maximise the effectiveness of...
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What style of call centre manager are you?

By Jaime Scott | 29 Aug 2016
It’s not the easiest job in the world. As a team of customer service experts who have experienced the best and the worst of being a call centre manager, we know it can sometimes be a little bit of a struggle. Managing large teams of colourful...
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