The latest news and views from the EvaluAgent Team

EvaluAgent Blog


What does the call centre of the near-future look like?

By Jaime Scott | 21 Aug 2016
The age of the customer has arrived, and the ever-growing needs of consumers are shaping almost every business in the UK, including the call centre. Simply put, the people who interact with your call centre expect consistent and high-quality...
Read More

Demotivated Millennials are killing call centre productivity!

By Jaime Scott | 15 Aug 2016
Over the years, the call centre has faced a huge number of challenges. We’ve accomplished a great deal, whether it’s keeping tabs on constantly-changing customer needs, or evolving the business to handle multichannel interactions. The versatility...
Read More

Do call centre management and agents speak the same language?

By Jaime Scott | 7 Aug 2016
No matter what size your organisation is, communication is the key to successful call centre management.
Read More

Are call centre spreadsheets giving team leaders a headache?

By Jaime Scott | 30 Jul 2016
The team leader has without doubt one of the most stressful roles in any call centre.
Read More

Are call centre surveys most effective when agent offered or automated?

By Jaime Scott | 28 Jul 2016
Coke or Pepsi, Star Wars or Star Trek, agent offered or automated? It’s often a hotly debated topic among call centre management as well as customer insight and survey experts but whether call centre surveys are offered by the agent or automated is...
Read More

What story do call centre metrics tell about your business?

By Jaime Scott | 25 Jul 2016
The very first call centre in the UK was established over 50 years ago. Regarded as state-of-the-art technology in its day, this Private Automated Business Exchange (PABX) was only capable of handling a relatively modest number of customers -...
Read More

View all resources

Check out our new resource hub, including webinars, events and whitepapers.

View our resources

Come meet us

29th April 2019

Learn more about our upcoming events and conferences.

Trusted by contact centres of all sizes

image (9)