The latest news and views from the EvaluAgent Team

EvaluAgent Blog


EvaluAgent joins forces with the CCA!

By Jonny Bradshaw | 6 Nov 2017
Announcing a dynamic new partnership with one of the world’s leading authorities on customer contact strategies and operations. We are delighted to reveal that this week, we have entered into yet another influential and far-reaching partnership.
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EvaluAgent form strategic partnership with The Forum

By Jonny Bradshaw | 15 Sep 2017
We’re excited to announce that we have recently formed a strategic partnership with The Forum (formerly known as The Planning Forum). The goal is to provide sponsorship, thought leadership and best practice to their members; all of whom are...
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Will the rise of the machines lead to the downfall of your BPO?

By Jonny Bradshaw | 1 Jun 2017
Over the last few years, we have all witnessed the dramatic rise in the implementation of a vast array of new digital services across the contact centre sector.
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Failure to implement a comprehensive customer survey programme could cost you more than your job.

By Jonny Bradshaw | 14 Feb 2017
Do you realise that you could be held personally responsible and fined for failing to listen to your customers?
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It’s time to stop treating people like machines.

By Jonny Bradshaw | 30 Jan 2017
"That’s right, treat agents as intelligent, self-determining individuals with a desire to increase their knowledge and improve their skills."
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