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EvaluAgent Blog

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EvaluAgent joins forces with the CCA!

By Jonny Bradshaw | 6 Nov 2017
Announcing a dynamic new partnership with one of the world’s leading authorities on customer contact strategies and operations. We are delighted to reveal that this week, we have entered into yet another influential and far-reaching partnership.
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EvaluAgent form strategic partnership with The Forum

By Jonny Bradshaw | 15 Sep 2017
We’re excited to announce that we have recently formed a strategic partnership with The Forum (formerly known as The Planning Forum). The goal is to provide sponsorship, thought leadership and best practice to their members; all of whom are...
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How much abuse do your agents have to suffer?

By Jonny Bradshaw | 17 Dec 2016
"Then he shouted, ‘you f***ing P**i b***h!" I was shocked and said ‘pardon?’ Then he shouted it again. I said, ‘I could report you for that sort of language’ but he carried on yelling and screaming so I ended the call.”
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Are your agents about to sue you for mental abuse?

By Jonny Bradshaw | 11 Nov 2016
What can be done to improve call centre absenteeism? This is the burning question that call centre management raises at every available opportunity.
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