Blue-Banner@2x

The latest news and views from the EvaluAgent Team

EvaluAgent Blog

By

Quality Assurance: How to improve the perception and achieve great results

By Martin Jukes | 5 Sep 2019
The perception of Quality Assurance is a struggle for many. It’s often still seen through a negative lens, as a way of ‘catching people out’ or ‘Big Brother is watching’ and for agents it is seen as a necessary evil, a mundane process that...
Read More

How to develop a successful quality assurance framework

By Martin Jukes | 30 Apr 2019
One of the biggest issues for growing customer service teams is the inability or failure to measure and manage the quality of service and conversation that front-line advisors are having with customers.
Read More
sidebar

View all resources

Check out our new resource hub, including webinars, events and whitepapers.

View our resources

Come meet us

29th April 2019

Learn more about our upcoming events and conferences.

Trusted by contact centres of all sizes

Bitmap%20Copy%209@2x
Bitmap%20Copy%2010@2x
affort-1
deikin
image-7
image (9)