One of the biggest challenges Quality Assurance teams face today is managing their time effectively. Under pressure, under-resourced and often under-valued, being responsible for running a Quality Assurance programme in any organisation can be a...

Is your team having conversations with customers through Intercom? Relying on reactions and customer feedback alone can be a risky business.

Times are tough right now. You've resolved the technical challenges of your team working from home: laptops, work phones, systems and technology, but now there's a new challenge... Keeping your agents motivated and recognising great performance...

Smashtech® one of the fastest growing tech companies in California, has recently chosen EvaluAgent to help their front-line engage in better conversations with their customers as they continue to scale both their operation and team.

At EvaluAgent, we believe that trust in our product begins with Security. Today, we are pleased to confirm that we have renewed our Cyber Essentials accreditation. This means we have achieved the five recommended controls for optimal security...

EvaluAgent® today confirmed the successful launch of its free Quality Monitoring software with a significant number of Contact Centres getting exclusive access before its general release at the start of September.