The latest news and views from the EvaluAgent Team

EvaluAgent Blog


Real-time notifications now available

By Matthew Jones | 22 Nov 2018 | | 1 Minute Read
We’re so excited to announce our latest new feature, Notifications. The perfect way to engage agents and ensure your valuable feedback is acted on. Notifications give you the power to alert agents of new feedback in real-time, notify evaluators when work is assigned and more. Discover more today.
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Date Confirmed for Popular Quality & Compliance Event

By Matthew Jones | 23 Sep 2018 | | 2 Minute Read
EvaluAgent® has announced the details of its second Compliance in the Contact Centre event to be hosted in Birmingham on 3rd October. Perfect for Heads of Quality Assurance, Compliance Directors and Operational leaders, the interactive half-day conference will focus on QA and Compliance.
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EvaluAgent release Free QA Software to eagerly awaiting Contact Centres

By Matthew Jones | 9 Aug 2018 | | 1 Minute Read
9th August 2018. EvaluAgent confirm successful launch of its Free Quality Assurance Software for small Contact Centres.
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Growing energy supplier opts for EvaluAgent

By Matthew Jones | 19 Jul 2018 | | 2 Minute Read
Read why one of the UK’s fastest growing energy providers has chosen EvaluAgent Quality Monitoring to revitalise its quality assurance process.
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EvaluAgent® delivers Compliance in the Contact Centre masterclass

By Matthew Jones | 13 Jun 2018 | | 2 Minute Read
50 Compliance and Quality professionals joined EvaluAgent as the software provider hosted its inaugural Compliance in the Contact Centre event at Old Trafford last week. It proved a huge success with many leaving positive feedback on the quality of sessions, the speakers and community-like feel.
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EvaluAgent® Appoints New Business Development Director To Spearhead Growth

By Matthew Jones | 28 Mar 2018 | | 2 Minute Read
EvaluAgent® has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director in March 2018.
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