We're thrilled to announce that EvaluAgent LMS is now available for general release. The latest addition to the EvaluAgent product suite cementing our place as THE complete Quality Assurance and Performance Improvement platform for customer...

What if we told you there was a way to enrol your agents on highly targeted eLearning courses with no extra admin at all? You’d be pretty excited, right? Well. EvaluAgent SmartTriggers inside our new Learning Management Software (LMS) allow you...

When done right, eLearning is a massive asset to your contact centre.    The National Center for Education Statistics suggests that 58% of employees prefer to learn at their own pace, whilst multiple studies show that eLearning improves...

Contact centre eLearning: the way forward for your business? Time is tight in a contact centre. It seems that there are not enough hours in the day, and you are juggling onboarding team members while chasing FCR, QA, and CSAT targets. Continuous...

Right now, there’s a gap developing between your agents current skills and rising customer expectations. As self-service and chatbots take care of easy, low-value inquires, your human agents are picking up increasingly complex interactions at a...

Holding effective 1:1 coaching sessions with agents is known to have a huge impact on employee motivation. In a recent survey, more than half of customer support workers said they wanted more communication and feedback yet inconsistencies across...