The latest news and views from the EvaluAgent Team

EvaluAgent Blog


QA your QA. How much time could you save?

By Matthew Jones | 14 Oct 2020
One of the biggest challenges Quality Assurance teams face today is managing their time effectively. Under pressure, under-resourced and often under-valued, being responsible for running a Quality Assurance programme in any organisation can be a...
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Our latest Integration - EvaluAgent for Intercom

By Matthew Jones | 15 Jul 2020
Is your team having conversations with customers through Intercom? Relying on reactions and customer feedback alone can be a risky business.
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A virtual High-Five for recognition and positive reinforcement

By Matthew Jones | 12 May 2020
Times are tough right now. You've resolved the technical challenges of your team working from home: laptops, work phones, systems and technology, but now there's a new challenge... Keeping your agents motivated and recognising great performance...
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Why Smashtech places Customer Service and Quality at the heart of their business

By Matthew Jones | 5 Jun 2019
Smashtech® one of the fastest growing tech companies in California, has recently chosen EvaluAgent to help their front-line engage in better conversations with their customers as they continue to scale both their operation and team.
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EvaluAgent successful in renewing Cyber Essentials accreditation

By Matthew Jones | 20 Feb 2019
At EvaluAgent, we believe that trust in our product begins with Security. Today, we are pleased to confirm that we have renewed our Cyber Essentials accreditation. This means we have achieved the five recommended controls for optimal security...
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