Blue-Banner@2x

The latest news and views from the EvaluAgent Team

EvaluAgent Blog

By

EvaluAgent team up with Call Centre Helper to deliver webinar masterclass

By Michelle Dinsmore | 17 Jan 2019
We’re absolutely delighted to confirm that EvaluAgent will be joining Call Centre Helper and Martin Jukes next week, as a proud sponsor of ‘The Best Ways to Design a Quality Scorecard’ webinar.
Read More

What is Workforce Engagement Management?

By Michelle Dinsmore | 30 Mar 2017
Workforce Engagement Management has become one of the hottest topics on the agenda for contact centres seeking to deliver a superior customer experience (CX).
Read More

Targets are good to know, advice on how to achieve them is priceless!

By Michelle Dinsmore | 23 Nov 2016
Over the last decade, the drive to ever increasing productivity has resulted in Workforce Optimisation becoming the mantra for thousands of contact centres across the world.
Read More

What happens to a brand without customer service empowerment?

By Michelle Dinsmore | 15 May 2016
In our previous blog, we explored what exactly employee empowerment is, and the benefits of an empowered call centre for the staff, customer and the business. But what does ignoring empowerment mean for the call centre, and its customers? The...
Read More

What exactly is call centre agent empowerment?

By Michelle Dinsmore | 8 May 2016
As the customer experience continues to emerge as the key service differentiator for businesses, employee empowerment is becoming a common theme in many boardroom and management conversations. Empowering staff is a concept that can be defined in...
Read More

What’s the real cost of agent turnover?

By Michelle Dinsmore | 28 Mar 2016
Call centre turnover, employee churn, agent attrition - it’s a big issue for any business. The call centre industry in particular has typically higher turnover rates than businesses in other industries. Life as a call centre agent or customer...
Read More
sidebar

View all resources

Check out our new resource hub, including webinars, events and whitepapers.

View our resources

Come meet us

29th April 2019

Learn more about our upcoming events and conferences.

Trusted by contact centres of all sizes

Bitmap%20Copy%209@2x
Bitmap%20Copy%2010@2x
affort-1
deikin
image-7
image (9)