Blue-Banner@2x

The latest news and views from the EvaluAgent Team

EvaluAgent Blog

By

EvaluAgent team up with Call Centre Helper to deliver webinar masterclass

By Michelle Dinsmore | 17 Jan 2019
We’re absolutely delighted to confirm that EvaluAgent will be joining Call Centre Helper and Martin Jukes next week, as a proud sponsor of ‘The Best Ways to Design a Quality Scorecard’ webinar.
Read More

What is Workforce Engagement Management?

By Michelle Dinsmore | 30 Mar 2017
Workforce Engagement Management has become one of the hottest topics on the agenda for contact centres seeking to deliver a superior customer experience (CX).
Read More

What exactly is call centre agent empowerment?

By Michelle Dinsmore | 8 May 2016
As the customer experience continues to emerge as the key service differentiator for businesses, employee empowerment is becoming a common theme in many boardroom and management conversations. Empowering staff is a concept that can be defined in...
Read More

What’s the real cost of agent turnover?

By Michelle Dinsmore | 28 Mar 2016
Call centre turnover, employee churn, agent attrition - it’s a big issue for any business. The call centre industry in particular has typically higher turnover rates than businesses in other industries. Life as a call centre agent or customer...
Read More

Five essential tips for empowering your agents to take ownership.

By Michelle Dinsmore | 23 Aug 2015
It’s not uncommon for some agents in the call centre to feel like they sometimes might lack the skills or the know-how to do their job to a high standard. Recent research conducted by EvaluAgent across the UK’s leading contact centres found that...
Read More

Want to reduce AHT? Tell your agents to ignore it!

By Michelle Dinsmore | 16 Aug 2015
Like any other successful business, contact centres consider efficiency a top priority, and therefore it must be measured.
Read More
sidebar

View all resources

Check out our new resource hub, including webinars, events and whitepapers.

View our resources

Come meet us

29th April 2019

Learn more about our upcoming events and conferences.

Trusted by contact centres of all sizes

Bitmap%20Copy%209@2x
Bitmap%20Copy%2010@2x
affort-1
deikin
image-7
image (9)