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EvaluAgent Blog

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6 Common Challenges with Calibration and how to overcome them.

By Reg Dutton | 11 Jan 2019
Welcome to the first Webinar of 2019 as our ongoing Webinar Wednesdays series continues.  
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Changing your Quality Assurance Process – A “How-to” Guide

By Reg Dutton | 4 Apr 2018
I think you’ll agree with me when I say that getting agents to sign up to, and understand your QA process can be difficult to say the least.
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The Ultimate Guide To Call Centre Quality Assurance

By Reg Dutton | 30 Sep 2017
According to Microsoft’s Global State of Multichannel Customer Service Report 2017, an eye-watering 97% of consumers say that customer service is crucial to retaining their loyalty.
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Why nuisance calls are an even bigger nuisance for the call centre industry.

By Reg Dutton | 31 Oct 2016
It’s early evening, you’re just winding down after a hard day, and the phone rings.
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Is brand personality lost across digital contact centre channels?

By Reg Dutton | 3 Apr 2016
Today, we communicate with each other in complex and sophisticated ways. We interact with each other interchangeably; whether it’s in-person, on the phone, via email, or using instant messaging. This new wave of communication in our personal lives...
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Kickstart call centre engagement with three simple steps.

By Reg Dutton | 14 Mar 2016
As we move into the Spring, many businesses are looking for new, fresh and effective ways to kick off a new financial year. Particularly, call centre engagement is high on the list of initiatives for those who want to motivate and empower agents to...
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