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Spotlight on how a UK Outsourcer is driving BAU through Covid-19

By SJ Thompson | 26 May 2020
We’ve spoken to a number of EvaluAgent customers over the last few weeks. We’ve asked them all the same, how they managed the move to remote working, how are their teams remaining motivated and engaged and how are they maintaining service quality...
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Team Engagement: 4 Steps to maintain service quality with remote teams

By SJ Thompson | 22 May 2020
“Productivity may dip, wrap times may increase but you will need to monitor that individuals don’t let standards slip. Ensure your Team / Ops Managers work closely with your Real Time Planning Team to review performance at all levels and start...
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Managers MUST continue doing these things when leading a remote team!

By SJ Thompson | 22 May 2020
It’s not only front-line agents who are experiencing new things. The majority of team leaders and managers won’t have managed a remote team or worked remotely themselves either. Bare that in mind when looking at where support is needed most.
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How Ubisoft support Agents and Players through team engagement

By SJ Thompson | 15 May 2020
Over the last few weeks we've been speaking to our customers. We’ve asked them all the same, how are they managing the move to remote working, how are their teams remaining motivated and engaged and how are they maintaining service quality...
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How CQC embraced team engagement to support their remote working team

By SJ Thompson | 5 May 2020
Care Quality Commission (CQC) was established in 2009 to regulate and inspect care homes, hospitals, doctors & dentists, social care providers and mental health services etc. They’re the independent regulator of all health and adult social care...
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How do you stay motivated and productive working from home?

By SJ Thompson | 18 Mar 2020
Luckily my fellow EvaluAgent team and I have worked remotely for years, so apart from stepping up the video calls (meaning you need to swap your university hoody for a smarter jumper), the recent remote working requests haven’t impacted us much...
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