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How do you stay motivated and productive working from home?

By SJ Thompson | 18 Mar 2020
Luckily my fellow EvaluAgent team and I have worked remotely for years, so apart from stepping up the video calls (meaning you need to swap your university hoody for a smarter jumper), the recent remote working requests haven’t impacted us much...
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How To Write Great Quality Guidelines

By SJ Thompson | 9 Mar 2020
If you’re considering implementing a Quality Assurance programme or rubric, and are unsure exactly what that should look like in practice, here’s our guide on how to write great QA guidelines.
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Beating the Winter Blues: Ensure year-round employee performance and engagement

By SJ Thompson | 24 Dec 2019
Improving people performance whilst maintaining employee satisfaction and retention is a year-round job. However, different times of the year present unique challenges that require additional thought and effort.
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Mythbusters: Are Quality Assurance teams all that bad?

By SJ Thompson | 8 Oct 2019
If you’ve ever worked in a customer service or regulated industry, chances are you’ve either done some form of quality management yourself or you’ve come across a team who has. Quality Assurance or QA teams have never been the most popular area...
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How to use Reward and Recognition as an Employee Engagement tool

By SJ Thompson | 3 Sep 2019
When a business has high levels of employee engagement, they will see a range of great benefits, from increased productivity to higher levels of customer satisfaction. A happy employee is more committed to their employer and willing to put in...
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