If you’ve ever worked in a customer service or regulated industry, chances are you’ve either done some form of quality management yourself or you’ve come across a team who has. Quality Assurance or QA teams have never been the most popular area...

When a business has high levels of employee engagement, they will see a range of great benefits, from increased productivity to higher levels of customer satisfaction. A happy employee is more committed to their employer and willing to put in...

You might already know of Maslows Hierarchy of Needs, used across the world to show the different stages of human needs from survival all the way to self actualisation. Well, we've revamped Maslows Hierarchy of Needs to relate to employee...

As you'll be fully aware, engaged employees are better for business. With higher levels of productivity, higher retention rates (therefore less recruitment costs) and improved levels of customer satisfaction, employee engagement is a key factor...

We’re constantly releasing new features within the EvaluAgent platform for contact monitoring and compliance requirements - a number of which will greatly benefit the financial services industry.