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How To Write Great Quality Guidelines

By SJ Thompson | 9 Mar 2020
If you’re considering implementing a Quality Assurance programme or rubric, and are unsure exactly what that should look like in practice, here’s our guide on how to write great QA guidelines.
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Beating the Winter Blues: Ensure year-round employee performance and engagement

By SJ Thompson | 24 Dec 2019
Improving people performance whilst maintaining employee satisfaction and retention is a year-round job. However, different times of the year present unique challenges that require additional thought and effort.
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Mythbusters: Are Quality Assurance teams all that bad?

By SJ Thompson | 8 Oct 2019
If you’ve ever worked in a customer service or regulated industry, chances are you’ve either done some form of quality management yourself or you’ve come across a team who has. Quality Assurance or QA teams have never been the most popular area...
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How to use Reward and Recognition as an Employee Engagement tool

By SJ Thompson | 3 Sep 2019
When a business has high levels of employee engagement, they will see a range of great benefits, from increased productivity to higher levels of customer satisfaction. A happy employee is more committed to their employer and willing to put in...
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How to motivate disengaged team members with tips for employee engagement

By SJ Thompson | 3 Sep 2019
You might already know of Maslows Hierarchy of Needs, used across the world to show the different stages of human needs from survival all the way to self actualisation. Well, we've revamped Maslows Hierarchy of Needs to relate to employee...
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