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The latest news and views from the EvaluAgent Team

EvaluAgent team up with Call Centre Helper to deliver webinar masterclass

By Michelle Dinsmore |

We’re absolutely delighted to confirm that EvaluAgent will be joining Call Centre Helper and Martin Jukes next week, as a proud sponsor of ‘The Best Ways to Design a Quality Scorecard’ webinar.

Taking place on Thursday 24th January at 2:00 pm (UK time), the webinar will cover topics such as:

  • The right questions to ask on a quality scorecard
  • Using quality to change advisor behaviours
  • Avoiding quality becoming a box ticking exercise
  • How to improve calibration between advisors

And many more...

On the news, Matthew Jones, our Marketing Manager said:

“We love nothing more than talking about Quality and helping customer service teams engage their agents. Having received some excellent feedback since doing our first ever webinar in November, we’re thrilled to be joining the virtual stage alongside leading publication Call Centre Helper and seasoned consultant, Martin Jukes.

With our team’s 50 years experience of working within Contact Centres, webinars are a great platform to share our advice and discuss what we see as ‘best practice”.

Those interested in attending the webinar can sign up on the Call Centre Helper website or by using the link below.

https://www.callcentrehelper.com/new-webinars/registration.php?id=603

We look forward to seeing you there,
Team EvaluAgent.

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