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The latest news and views from the EvaluAgent Team

EvaluAgent tops G2's Spring report for Customer Success

By Matthew Jones |

 

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The results are in, and it's a great pleasure to announce EvaluAgent has, for the first time ever, been recognised in G2's Contact Centre Quality Assurance Spring report.

We have been ranked as a high performer and a runaway leader in several categories, including:

 

  1. Best Support (99% vs. an industry average of 92%)
  2. Highest User Adoption (93% vs. an industry average of 79%)
  3. Easiest Setup (99% vs. an industry average of 82%) 
  4. Easiest to do business with (99% vs. an industry average of 93%)
  5. Easiest to use (100% vs. an industry average of 92%) 

 

Since launching our G2 Profile in February, EvaluAgent users from around the world have reviewed our platform with an average score of 4.7 stars out of 5. This score places EvaluAgent ahead of other tools such as Scorebuddy, Calabrio Quality Management and StellaConnect at the time of writing, and we've had some fantastic feedback along the way.

 

 

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Want to know what other QA teams and Contact Centre leaders are saying? Read all of the reviews on our G2 profile by clicking here

 

Commenting on the news, our CEO, Jaime Scott, said,

"It's a great feeling to see EvaluAgent being included in G2's spring report. From day one we've said EvaluAgent is not just a QA tool but a combination of great software and great support delivered by a team of contact centre experts. It's fantastic to see this unique approach being recognised by organisations such as G2.

I want to say a huge thank you to all of our customers who have left a review so far. Without our customers and our fantastic team, we wouldn't be where we are today."

 

What's G2? 

G2 is a B2B review site specifically designed to help business leaders choose the right software for their contact centre - much like how consumers review businesses on sites such as a TrustPilot or prospective employees scope out companies on Glassdoor. Unlike other review sites, every G2 review is validated to ensure what exists on a profile is an accurate reflection of how users feel towards the software.

 

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