** PRESS RELEASE - Wednesday 12th May 2021 **
EvaluAgent, a leader in Quality Assurance and performance improvement software, announces it has achieved ISO 27001 Certification, the only internationally recognised certifiable information security standard.
ISO 27001 certification demonstrates EvaluAgent’s investment in people, processes, and technology to ensure the confidentiality, integrity, and availability of data across its systems. It also recognises the policies and controls in place to limit any risk to its growing list of customers and partners. The benefits of obtaining ISO 27001 are increased reliability and security of systems and information, and therefore, customer and partner confidence.
Attaining ISO 27001 required EvaluAgent to satisfy independent auditors that the business is systematic and rigorous in its approach to managing sensitive information and upholding the reliability of it's Quality Assurance platform. It also demonstrates that robust processes are in place to help avoid mistakes that may lead to security issues.
On the news, CEO of EvaluAgent, Jaime Scott commented:
“Being awarded ISO 27001 is a confirmation that our ongoing efforts to improve security have been successful, and that we are clearly able to meet high quality standards for data security on an international level. Our customers are accelerating their digital transformation and security is now business critical as Contact Centres begin to unlock actionable insight from their call recordings and stored conversations. The ISO 27001 accreditation formally recognises EvaluAgent can deliver the best practices in information security controls to their customers and partners.”
EvaluAgent is a Quality Assurance (QA) and Performance Improvement platform that helps Contact Centres Agents have better conversations with customers and make fewer mistakes.
Built by former QA leaders, EvaluAgent’s Smart Quality software blends AI with the best bits of traditional QA to improve the efficiency and effectiveness of Quality Assurance teams. Automating admin and streamlining workflows, this smarter approach empowers teams to evaluate more interactions, quickly identify areas for improvement and hold meaningful coaching conversations in a single platform.
As a result, Contact Centres such as Vitality Insurance and Made.com have saved thousands of pounds through measurable improvements in Average Handle Time and First Contact Resolution while at the same time increasing CSAT scores and successfully demonstrating the fair treatment of customers to industry regulators.
Trusted by businesses around the world, EvaluAgent is well placed to help Contact Centres of all sizes transform their approach to Quality Assurance for the good of their agents, their customers and their wallets.