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The latest news and views from the EvaluAgent Team

EvaluAgent Blog

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Real-time notifications now available

By Matthew Jones | 22 Nov 2018 | | 1 Minute Read
We’re so excited to announce our latest new feature, Notifications. The perfect way to engage agents and ensure your valuable feedback is acted on. Notifications give you the power to alert agents of new feedback in real-time, notify evaluators when work is assigned and more. Discover more today.
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Date Confirmed for Popular Quality & Compliance Event

By Matthew Jones | 23 Sep 2018 | | 2 Minute Read
EvaluAgent® has announced the details of its second Compliance in the Contact Centre event to be hosted in Birmingham on 3rd October. Perfect for Heads of Quality Assurance, Compliance Directors and Operational leaders, the interactive half-day conference will focus on QA and Compliance.
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EvaluAgent release Free QA Software to eagerly awaiting Contact Centres

By Matthew Jones | 9 Aug 2018 | | 1 Minute Read
9th August 2018. EvaluAgent confirm successful launch of its Free Quality Assurance Software for small Contact Centres.
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How to create a great Quality Scorecard in your contact centre

By Jaime Scott | 7 Aug 2018 | | 6 Minute Read
In this blog, we're going to lean on our 20+ years in the Call Centre Industry to provide you with our top tips for creating a great Quality Scorecard. We'll cover the line items your Scorecard should include and how you can use our free Quality Monitoring Software to drive performance improvement.
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Growing energy supplier opts for EvaluAgent

By Matthew Jones | 19 Jul 2018 | | 2 Minute Read
Read why one of the UK’s fastest growing energy providers has chosen EvaluAgent Quality Monitoring to revitalise its quality assurance process.
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EvaluAgent® delivers Compliance in the Contact Centre masterclass

By Matthew Jones | 13 Jun 2018 | | 2 Minute Read
50 Compliance and Quality professionals joined EvaluAgent as the software provider hosted its inaugural Compliance in the Contact Centre event at Old Trafford last week. It proved a huge success with many leaving positive feedback on the quality of sessions, the speakers and community-like feel.
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