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The latest news and views from the EvaluAgent Team

EvaluAgent Blog


Changing your Quality Assurance Process – A “How-to” Guide

By Reg Dutton | 4 Apr 2018 | | 6 Minute Read
[Best Practice Guide] Learn top tips from Contact Centre Pros on how you can effectively transform your existing Quality Assurance Process to improve agent engagement and performance. In this blog post, Reg Dutton will describe a number of tops tips, and a link to our Ultimate Guide to QA.
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EvaluAgent® Appoints New Business Development Director To Spearhead Growth

By Matthew Jones | 28 Mar 2018 | | 2 Minute Read
EvaluAgent® has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director in March 2018.
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Leading BPO opts for EvaluAgent Quality

By Matthew Jones | 28 Nov 2017 | | 2 Minute Read
When one of the world’s biggest BPOs chooses your Quality Monitoring Solution over the competition, you know your solution must be Quality.
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EvaluAgent joins forces with the CCA!

By Jonny Bradshaw | 6 Nov 2017 | | 3 Minute Read
Announcing a dynamic new partnership between EvaluAgent and one of the world’s leading authorities on customer contact strategies and operations.
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EvaluAgent awarded Cyber Essentials accreditation

By Matthew Jones | 31 Oct 2017 | | 2 Minute Read
Cyber Essentials accreditation underlines EvaluAgent’s commitment to safeguarding our platform and ensuring near perfect uptime.
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The Ultimate Guide To Call Centre Quality Assurance

By Reg Dutton | 30 Sep 2017 | | 24 Minute Read
This guide has been created to ensure your call centre quality assurance process is following best practice, and will equip you with everything you need by covering all six areas of Quality Assurance; essential metrics, evaluation forms, trends, best practice, reports and a number of quick wins!
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