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EvaluAgent Blog

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Team Engagement: 4 Steps to maintain service quality with remote teams

By SJ Thompson | 22 May 2020
“Productivity may dip, wrap times may increase but you will need to monitor that individuals don’t let standards slip. Ensure your Team / Ops Managers work closely with your Real Time Planning Team to review performance at all levels and start...
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Managers MUST continue doing these things when leading a remote team!

By SJ Thompson | 22 May 2020
It’s not only front-line agents who are experiencing new things. The majority of team leaders and managers won’t have managed a remote team or worked remotely themselves either. Bare that in mind when looking at where support is needed most.
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Never underestimate the power of constructive feedback!

By Jaime Scott | 19 May 2020
We all love doing it – telling our friends and family about the shop assistant who went the extra mile, the nurse who showed extra care or the colleague who promised that job would be done by 4pm, but then didn’t follow through… Grrr! But how...
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How Ubisoft support Agents and Players through team engagement

By SJ Thompson | 15 May 2020
Over the last few weeks we've been speaking to our customers. We’ve asked them all the same, how are they managing the move to remote working, how are their teams remaining motivated and engaged and how are they maintaining service quality...
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A virtual High-Five for recognition and positive reinforcement

By Matthew Jones | 12 May 2020
Times are tough right now. You've resolved the technical challenges of your team working from home: laptops, work phones, systems and technology, but now there's a new challenge... Keeping your agents motivated and recognising great performance...
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How CQC embraced team engagement to support their remote working team

By SJ Thompson | 5 May 2020
Care Quality Commission (CQC) was established in 2009 to regulate and inspect care homes, hospitals, doctors & dentists, social care providers and mental health services etc. They’re the independent regulator of all health and adult social care...
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