The latest news and views from the EvaluAgent Team

EvaluAgent Blog


Growing energy supplier opts for EvaluAgent

By Matthew Jones | 19 Jul 2018 | | 2 Minute Read
Read why one of the UK’s fastest growing energy providers has chosen EvaluAgent Quality Monitoring to revitalise its quality assurance process.
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EvaluAgent® delivers Compliance in the Contact Centre masterclass

By Matthew Jones | 13 Jun 2018 | | 2 Minute Read
50 Compliance and Quality professionals joined EvaluAgent as the software provider hosted its inaugural Compliance in the Contact Centre event at Old Trafford last week. It proved a huge success with many leaving positive feedback on the quality of sessions, the speakers and community-like feel.
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Changing your Quality Assurance Process – A “How-to” Guide

By Reg Dutton | 4 Apr 2018 | | 6 Minute Read
[Best Practice Guide] Learn top tips from Contact Centre Pros on how you can effectively transform your existing Quality Assurance Process to improve agent engagement and performance. In this blog post, Reg Dutton will describe a number of tops tips, and a link to our Ultimate Guide to QA.
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EvaluAgent® Appoints New Business Development Director To Spearhead Growth

By Matthew Jones | 28 Mar 2018 | | 2 Minute Read
EvaluAgent® has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director in March 2018.
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Leading BPO opts for EvaluAgent Quality

By Matthew Jones | 28 Nov 2017 | | 2 Minute Read
When one of the world’s biggest BPOs chooses your Quality Monitoring Solution over the competition, you know your solution must be Quality.
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EvaluAgent joins forces with the CCA!

By Jonny Bradshaw | 6 Nov 2017 | | 3 Minute Read
Announcing a dynamic new partnership between EvaluAgent and one of the world’s leading authorities on customer contact strategies and operations.
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