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EvaluAgent Blog

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How to create a great Quality Scorecard in your contact centre

By Jaime Scott | 7 Aug 2018
We all know that delivering an effective Quality Assurance program has the potential to completely transform agent performance, and the level of service delivered to every customer - but it’s often difficult to get buy-in from stakeholders who...
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Growing energy supplier opts for EvaluAgent

By Matthew Jones | 19 Jul 2018
One of the UK’s fastest growing energy providers has chosen EvaluAgent Quality Monitoring to revitalise its quality assurance process. As word of EvaluAgent’s proven abilities continues to spread, yet another new client has joined the growing...
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EvaluAgent® delivers Compliance in the Contact Centre masterclass

By Matthew Jones | 13 Jun 2018
50 Compliance and Quality professionals joined EvaluAgent® as we hosted our inaugural Compliance in the Contact Centre event at Old Trafford last week.
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Changing your Quality Assurance Process – A “How-to” Guide

By Reg Dutton | 4 Apr 2018
I think you’ll agree with me when I say that getting agents to sign up to, and understand your QA process can be difficult to say the least.
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EvaluAgent® Appoints New Business Development Director To Spearhead Growth

By Matthew Jones | 28 Mar 2018
EvaluAgent® has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director.
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Leading BPO opts for EvaluAgent Quality

By Matthew Jones | 28 Nov 2017
When one of the world’s biggest BPOs chooses you over the competition, you know your solution must be Quality. In the highly competitive world of Business Process Outsourcers (BPOs) offering a superior solution that will deliver your clients the...
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