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EvaluAgent Blog

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6 Common Challenges with Calibration and how to overcome them.

By Reg Dutton | 11 Jan 2019
Welcome to the first Webinar of 2019 as our ongoing Webinar Wednesdays series continues.  
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Real-time notifications now available

By Matthew Jones | 22 Nov 2018
EvaluAgent has today announced its latest new feature as part of its cloud-based Quality, Coach and Compliance platform for Contact Centres.  
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Date Confirmed for Popular Quality & Compliance Event

By Matthew Jones | 23 Sep 2018
EvaluAgent® has announced the details of its second Compliance in the Contact Centre event to be hosted in Birmingham on 3rd October.
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EvaluAgent release Free QA Software to eagerly awaiting Contact Centres

By Matthew Jones | 9 Aug 2018
EvaluAgent® today confirmed the successful launch of its free Quality Monitoring software with a significant number of Contact Centres getting exclusive access before its general release at the start of September.
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How to create a great Quality Scorecard in your contact centre

By Jaime Scott | 7 Aug 2018
We all know that delivering an effective Quality Assurance program has the potential to completely transform agent performance, and the level of service delivered to every customer - but it’s often difficult to get buy-in from stakeholders who...
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Growing energy supplier opts for EvaluAgent

By Matthew Jones | 19 Jul 2018
One of the UK’s fastest growing energy providers has chosen EvaluAgent Quality Monitoring to revitalise its quality assurance process. As word of EvaluAgent’s proven abilities continues to spread, yet another new client has joined the growing...
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