Cyber Essentials accreditation underlines EvaluAgent’s commitment to safeguarding our platform and ensuring near perfect uptime.
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This guide has been created to ensure your call centre quality assurance process is following best practice, and will equip you with everything you need by covering all six areas of Quality Assurance; essential metrics, evaluation forms, trends, best practice, reports and a number of quick wins!
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The is a test meta
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Automation has its limits. We need to learn how to collaborate with technology in ways that augment human skills to create higher-value, more fulfilling roles.
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Will the rise of the machines lead to the downfall of your BPO? Focus too heavily on digital CX and you could end up terminating key client relationships.
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Slow, time-consuming, unpredictable, prone to mistakes and damaging to the overall customer experience; the truth is that spreadsheets have had their day.
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