The latest news and views from the EvaluAgent Team

EvaluAgent Blog


EvaluAgent awarded Cyber Essentials accreditation

By Matthew Jones | 31 Oct 2017 | | 2 Minute Read
Cyber Essentials accreditation underlines EvaluAgent’s commitment to safeguarding our platform and ensuring near perfect uptime.
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The Ultimate Guide To Call Centre Quality Assurance

By Reg Dutton | 30 Sep 2017 | | 24 Minute Read
This guide has been created to ensure your call centre quality assurance process is following best practice, and will equip you with everything you need by covering all six areas of Quality Assurance; essential metrics, evaluation forms, trends, best practice, reports and a number of quick wins!
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EvaluAgent form strategic partnership with The Forum

By Jonny Bradshaw | 15 Sep 2017 | | 2 Minute Read
The is a test meta
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Is the contact centre sector heading toward another costly mistake?

By Jaime Scott | 12 Jun 2017 | | 11 Minute Read
Automation has its limits. We need to learn how to collaborate with technology in ways that augment human skills to create higher-value, more fulfilling roles.
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Will the rise of the machines lead to the downfall of your BPO?

By Jonny Bradshaw | 1 Jun 2017 | | 9 Minute Read
Will the rise of the machines lead to the downfall of your BPO? Focus too heavily on digital CX and you could end up terminating key client relationships.
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How spreadsheets not only undermine your organisation’s quality process but can damage your own career prospects.

By Jonny Bradshaw | 9 May 2017 | | 8 Minute Read
Slow, time-consuming, unpredictable, prone to mistakes and damaging to the overall customer experience; the truth is that spreadsheets have had their day.
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