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The latest news and views from the EvaluAgent Team

EvaluAgent Blog


EvaluAgent form strategic partnership with The Forum

By Jonny Bradshaw | 15 Sep 2017 | | 2 Minute Read
The is a test meta
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Is the contact centre sector heading toward another costly mistake?

By Jaime Scott | 12 Jun 2017 | | 11 Minute Read
Automation has its limits. We need to learn how to collaborate with technology in ways that augment human skills to create higher-value, more fulfilling roles.
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Will the rise of the machines lead to the downfall of your BPO?

By Jonny Bradshaw | 1 Jun 2017 | | 9 Minute Read
Will the rise of the machines lead to the downfall of your BPO? Focus too heavily on digital CX and you could end up terminating key client relationships.
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How spreadsheets not only undermine your organisation’s quality process but can damage your own career prospects.

By Jonny Bradshaw | 9 May 2017 | | 8 Minute Read
Slow, time-consuming, unpredictable, prone to mistakes and damaging to the overall customer experience; the truth is that spreadsheets have had their day.
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What is Workforce Engagement Management?

By Michelle Dinsmore | 30 Mar 2017 | | 9 Minute Read
To help you navigate the ins and outs of the hottest topic in call centres, we have compiled, Workforce Engagement Management; The 2017 beginner's guide.
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Introducing the groundbreaking EvaluAgent WEM platform: the vision is now a reality.

By Jaime Scott | 2 Mar 2017 | | 10 Minute Read
The EvaluAgent WEM platform is the culmination of years of R&D, in order to give your people the tools they need to deliver a first-class CX.
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