I think you’ll agree with me when I say that getting agents to sign up to, and understand your QA process can be difficult to say the least.

EvaluAgent® has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director.

When one of the world’s biggest BPOs chooses you over the competition, you know your solution must be Quality. In the highly competitive world of Business Process Outsourcers (BPOs) offering a superior solution that will deliver your clients the...

Announcing a dynamic new partnership with one of the world’s leading authorities on customer contact strategies and operations. We are delighted to reveal that this week, we have entered into yet another influential and far-reaching partnership.

At EvaluAgent protecting our systems against cyber attacks and ensuring our platform is always available has been a top priority from the very first day.

According to Microsoft’s Global State of Multichannel Customer Service Report 2017, an eye-watering 97% of consumers say that customer service is crucial to retaining their loyalty.