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EvaluAgent Blog


Improving Customer Satisfaction: Make Every Conversation Count

By Matthew Jones | 11 Nov 2021
Contact centres have always been a key touchstone for customer satisfaction, customer experience, and customer resolution – the difference now is the power that a single conversation can have.    In today’s climate, our customers are empowered by:
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Say Hello to EvaluAgent LMS - Out Now

By Matthew Jones | 1 Sep 2021
We're thrilled to announce that EvaluAgent LMS is now available for general release. The latest addition to the EvaluAgent product suite cementing our place as THE complete Quality Assurance and Performance Improvement platform for customer service...
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EvaluAgent - LMS Triggers: What Are They And How You Can Use Them

By Matthew Jones | 25 Aug 2021
What if we told you there was a way to enrol your agents on highly targeted eLearning courses with no extra admin at all? You’d be pretty excited, right? Well. EvaluAgent SmartTriggers inside our new Learning Management Software (LMS) allow you to...
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5 Things To Consider When Creating Your First eLearning Lesson

By Matthew Jones | 25 Aug 2021
When done right, eLearning is a massive asset to your contact centre.    The National Center for Education Statistics suggests that 58% of employees prefer to learn at their own pace, whilst multiple studies show that eLearning improves performance...
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5 Reasons To Invest In An Integrated Learning Management System (LMS)

By Matthew Jones | 25 Aug 2021
Contact centre eLearning: the way forward for your business? Time is tight in a contact centre. It seems that there are not enough hours in the day, and you are juggling onboarding team members while chasing FCR, QA, and CSAT targets. Continuous...
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