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How to Motivate Remote Customer Support Teams

By Reg Dutton | 8 Apr 2020
Working remotely as a customer support team has its own unique challenges from being office based. However, neither your agents nor your customers need to suffer. Not all team leaders will have experience in managing a team that's in a different...
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How to Maintain Service Quality with Remote Teams

By Jaime Scott | 7 Apr 2020
Due to the government advice that people should currently be working from home wherever possible, many companies have been experiencing a completely new way of working. This can be a very challenging time if remote working hasn’t been fully...
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5 Things to Save Your Scaling Customer Support Team

By Michelle Dinsmore | 1 Apr 2020
Regardless of the size of the company, any scaling Customer Support team needs to set up a framework that is tried and tested to deliver success. From establishing the right targets, to having the right people in the right roles, industry experts...
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How to ensure your QA programme really works

By Reg Dutton | 31 Mar 2020
Having an effective QA programme is essential for any scaling business but how do you ensure that it really works? In this blog, we look in detail at how you can ensure that your QA framework is working as effectively as possible. - What is...
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How do you stay motivated and productive working from home?

By SJ Thompson | 18 Mar 2020
Luckily my fellow EvaluAgent team and I have worked remotely for years, so apart from stepping up the video calls (meaning you need to swap your university hoody for a smarter jumper), the recent remote working requests haven’t impacted us much...
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How To Write Great Quality Guidelines

By SJ Thompson | 9 Mar 2020
If you’re considering implementing a Quality Assurance programme or rubric, and are unsure exactly what that should look like in practice, here’s our guide on how to write great QA guidelines.
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