The latest news and views from the EvaluAgent Team

EvaluAgent Blog


Why You Should Build a Culture of Recognition in Your Contact Centre

By Matthew Jones | 2 Jun 2021
We’ve likely all had jobs where we weren’t recognised for the work we put in. Remember how that felt?    Did it inspire you to work harder for the organisation that employed you? Or did your performance stagnate, knowing that whatever you did...
Read More

The virtual Customer Experience Conference Roundup

By Matthew Jones | 28 May 2021
On Tuesday, we spent the day talking all things CX at the virtual Customer Experience Conference.    As well as proudly sponsoring the event itself, our CEO Jaime Scott joined panellists from Sky, Deliveroo and Atom bank amongst others to discuss...
Read More

What Is Contact Centre Calibration and Why Do You Need It?

By Matthew Jones | 27 May 2021
In your contact centre, you can probably all agree on a few, high-level standards for a great customer interaction. Most contact centres would like their agents to sound approachable to customers, whatever channel they’re using to communicate.   
Read More

The Contact Centre Network Virtual Event

By Matthew Jones | 26 May 2021
This Thursday, we’re The Contact Centre Network’s special guests - and we couldn’t be more excited for an in-depth, practical discussion about just how beneficial QA can be for your business.    Our Client Success Manager Simon Reg Dutton will be...
Read More

Come hear us @ The Customer Experience Conference

By Matthew Jones | 19 May 2021
On Tuesday 25th May, we’re excited to be sponsoring the Customer Experience Conference....but that’s not all. Our founder and CEO Jaime Scott will be joining an illustrious line-up of speakers on the events Future of CX panel. We’re geared up for...
Read More

Employee Engagement is Essential for Contact Centres. Here's Why.

By Matthew Jones | 18 May 2021
What motivates agents to do a good job?    How can contact centres get the best out of their frontline - even when they’re working remotely?    How can we stand out when increasing numbers of businesses are competing on CX?  
Read More

View all resources

Check out our new resource hub, including webinars, events and whitepapers.

View our resources

Trusted by contact centres of all sizes

image (9)