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The latest news and views
from the EvaluAgent Team
How spreadsheets not only undermine your organisation’s quality process but can damage your own career prospects.
9 May 2017
Imagine if you went to work every day in a horse and cart.
What is Workforce Engagement Management?
30 Mar 2017
Workforce Engagement Management has become one of the hottest topics on the agenda for contact centres seeking to deliver a superior customer experience (CX).
Introducing the groundbreaking EvaluAgent WEM platform: the vision is now a reality.
2 Mar 2017
If you only read one CX blog this year, we advise reading this one. An open letter to contact centre professionals from Jaime Scott, CEO, EvaluAgent.
Failure to implement a comprehensive customer survey programme could cost you more than your job.
14 Feb 2017
Do you realise that you could be held personally responsible and fined for failing to listen to your customers?
It’s time to stop treating people like machines.
30 Jan 2017
"That’s right, treat agents as intelligent, self-determining individuals with a desire to increase their knowledge and improve their skills."
How Elon Musk proved that delivering a first-rate customer service isn’t rocket science.
23 Jan 2017
From self-drive electric cars to solar energy to space rockets, is there any business sector that Elon Musk can’t master?
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