On Tuesday, we spent the day talking all things CX at the virtual Customer Experience Conference.    As well as proudly sponsoring the event itself, our CEO Jaime Scott joined panellists from Sky, Deliveroo and Atom bank amongst others to discuss...

In your contact centre, you can probably all agree on a few, high-level standards for a great customer interaction. Most contact centres would like their agents to sound approachable to customers, whatever channel they’re using to communicate.   

This Thursday, we’re The Contact Centre Network’s special guests - and we couldn’t be more excited for an in-depth, practical discussion about just how beneficial QA can be for your business.    Our Client Success Manager Simon Reg Dutton will be...

On Tuesday 25th May, we’re excited to be sponsoring the Customer Experience Conference....but that’s not all. Our founder and CEO Jaime Scott will be joining an illustrious line-up of speakers on the events Future of CX panel. We’re geared up for...

What motivates agents to do a good job?    How can contact centres get the best out of their frontline - even when they’re working remotely?    How can we stand out when increasing numbers of businesses are competing on CX?  

As a contact centre manager, how can you keep on top of how well your agents are performing?