Speech Analytics is one of the fastest growing technologies in contact centres. While it may not yet be mainstream, rest assured, it will be - and, as we shall see, for good reason. That said, as with much in the field of Artificial Intelligence...

One of the biggest issues for growing customer service teams is the inability or failure to measure and manage the quality of service and conversation that front-line advisors are having with customers.

At EvaluAgent, we believe that trust in our product begins with Security. Today, we are pleased to confirm that we have renewed our Cyber Essentials accreditation. This means we have achieved the five recommended controls for optimal security...

We’re absolutely delighted to confirm that EvaluAgent will be joining Call Centre Helper and Martin Jukes next week, as a proud sponsor of ‘The Best Ways to Design a Quality Scorecard’ webinar.

Welcome to the first Webinar of 2019 as our ongoing Webinar Wednesdays series continues.  

EvaluAgent® today confirmed the successful launch of its free Quality Monitoring software with a significant number of Contact Centres getting exclusive access before its general release at the start of September.