The latest news and views from the EvaluAgent Team

EvaluAgent Blog


EvaluAgent® delivers Compliance in the Contact Centre masterclass

By Matthew Jones | 13 Jun 2018
50 Compliance and Quality professionals joined EvaluAgent® as we hosted our inaugural Compliance in the Contact Centre event at Old Trafford last week.
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Changing your Quality Assurance Process – A “How-to” Guide

By Reg Dutton | 4 Apr 2018
I think you’ll agree with me when I say that getting agents to sign up to, and understand your QA process can be difficult to say the least.
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EvaluAgent® Appoints New Business Development Director To Spearhead Growth

By Matthew Jones | 28 Mar 2018
EvaluAgent® has signalled its ambitious expansion plans with the appointment of Dianne Moralee as its new Business Development Director.
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Leading BPO opts for EvaluAgent Quality

By Matthew Jones | 28 Nov 2017
When one of the world’s biggest BPOs chooses you over the competition, you know your solution must be Quality. In the highly competitive world of Business Process Outsourcers (BPOs) offering a superior solution that will deliver your clients the...
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EvaluAgent joins forces with the CCA!

By Jonny Bradshaw | 6 Nov 2017
Announcing a dynamic new partnership with one of the world’s leading authorities on customer contact strategies and operations. We are delighted to reveal that this week, we have entered into yet another influential and far-reaching partnership.
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EvaluAgent awarded Cyber Essentials accreditation

By Matthew Jones | 31 Oct 2017
At EvaluAgent protecting our systems against cyber attacks and ensuring our platform is always available has been a top priority from the very first day.
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