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The latest news and views from the EvaluAgent Team

EvaluAgent Blog

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What is Workforce Engagement Management?

By Michelle Dinsmore | 30 Mar 2017
Workforce Engagement Management has become one of the hottest topics on the agenda for contact centres seeking to deliver a superior customer experience (CX).
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Introducing the groundbreaking EvaluAgent WEM platform: the vision is now a reality.

By Jaime Scott | 2 Mar 2017
If you only read one CX blog this year, we advise reading this one. An open letter to contact centre professionals from Jaime Scott, CEO, EvaluAgent.
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Failure to implement a comprehensive customer survey programme could cost you more than your job.

By Jonny Bradshaw | 14 Feb 2017
Do you realise that you could be held personally responsible and fined for failing to listen to your customers?
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It’s time to stop treating people like machines.

By Jonny Bradshaw | 30 Jan 2017
"That’s right, treat agents as intelligent, self-determining individuals with a desire to increase their knowledge and improve their skills."
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How Elon Musk proved that delivering a first-rate customer service isn’t rocket science.

By Jonny Bradshaw | 23 Jan 2017
From self-drive electric cars to solar energy to space rockets, is there any business sector that Elon Musk can’t master?
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