Blue-Banner@2x

The latest news and views from the EvaluAgent Team

EvaluAgent Blog

By

The Ultimate Guide To Call Centre Quality Assurance

By Reg Dutton | 30 Sep 2017
According to Microsoft’s Global State of Multichannel Customer Service Report 2017, an eye-watering 97% of consumers say that customer service is crucial to retaining their loyalty.
Read More

EvaluAgent form strategic partnership with The Forum

By Jonny Bradshaw | 15 Sep 2017
We’re excited to announce that we have recently formed a strategic partnership with The Forum (formerly known as The Planning Forum). The goal is to provide sponsorship, thought leadership and best practice to their members; all of whom are...
Read More

Is the contact centre sector heading toward another costly mistake?

By Jaime Scott | 12 Jun 2017
We all make mistakes, it’s fact of life. But when we see the same mistakes being played out over and over again, at the very least we have to question the cause behind the effect, otherwise we will never learn.
Read More

Will the rise of the machines lead to the downfall of your BPO?

By Jonny Bradshaw | 1 Jun 2017
Over the last few years, we have all witnessed the dramatic rise in the implementation of a vast array of new digital services across the contact centre sector.
Read More

What is Workforce Engagement Management?

By Michelle Dinsmore | 30 Mar 2017
Workforce Engagement Management has become one of the hottest topics on the agenda for contact centres seeking to deliver a superior customer experience (CX).
Read More
sidebar

View all resources

Check out our new resource hub, including webinars, events and whitepapers.

View our resources

Come meet us

29th April 2019

Learn more about our upcoming events and conferences.

Trusted by contact centres of all sizes

Bitmap%20Copy%209@2x
Bitmap%20Copy%2010@2x
affort-1
deikin
image-7
image (9)