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The latest news and views from the EvaluAgent Team

EvaluAgent Blog

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Failure to implement a comprehensive customer survey programme could cost you more than your job.

By Jonny Bradshaw | 14 Feb 2017 | | 6 Minute Read
Understand the guidelines and discover how surveying can help you meet regulatory requirements, fair treatment of customers and business performance.
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It’s time to stop treating people like machines.

By Jonny Bradshaw | 30 Jan 2017 | | 8 Minute Read
Treat agents as intelligent, self-determining individuals with a desire to increase their knowledge and improve their skills
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How Elon Musk proved that delivering a first-rate customer service isn’t rocket science.

By Jonny Bradshaw | 23 Jan 2017 | | 9 Minute Read
From complaint to a working resolution in just 6 days. Tesla has demonstrated a fundamental shift in the way a complaint should be received and acted upon.
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Silos: the hidden killer of good customer experience.

By Jonny Bradshaw | 16 Jan 2017 | | 7 Minute Read
One survey on internal collaboration showed 83% of executives acknowledged that silos existed in their companies and 97% believe they have a negative effect.
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Are you ready for Generation Z?

By Jonny Bradshaw | 7 Jan 2017 | | 5 Minute Read
A new year is upon us and with it the perennial problem of how to improve call centre agent motivation.
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If I offered you £50, how much faster would you take in this blog?

By Jonny Bradshaw | 24 Dec 2016 | | 5 Minute Read
If you want people to perform better, you reward them, right? Wrong.
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