<img height="1" width="1" src="https://www.facebook.com/tr?id=137435990315467&amp;ev=PageView &amp;noscript=1">

The latest news and views from the EvaluAgent Team

EvaluAgent Blog


Failure to implement a comprehensive customer survey programme could cost you more than your job.

By Jonny Bradshaw | 14 Feb 2017 | | 6 Minute Read
Understand the guidelines and discover how surveying can help you meet regulatory requirements, fair treatment of customers and business performance.
Read More

It’s time to stop treating people like machines.

By Jonny Bradshaw | 30 Jan 2017 | | 8 Minute Read
Treat agents as intelligent, self-determining individuals with a desire to increase their knowledge and improve their skills
Read More

How Elon Musk proved that delivering a first-rate customer service isn’t rocket science.

By Jonny Bradshaw | 23 Jan 2017 | | 9 Minute Read
From complaint to a working resolution in just 6 days. Tesla has demonstrated a fundamental shift in the way a complaint should be received and acted upon.
Read More

Silos: the hidden killer of good customer experience.

By Jonny Bradshaw | 16 Jan 2017 | | 7 Minute Read
One survey on internal collaboration showed 83% of executives acknowledged that silos existed in their companies and 97% believe they have a negative effect.
Read More

Are you ready for Generation Z?

By Jonny Bradshaw | 7 Jan 2017 | | 5 Minute Read
A new year is upon us and with it the perennial problem of how to improve call centre agent motivation.
Read More

If I offered you £50, how much faster would you take in this blog?

By Jonny Bradshaw | 24 Dec 2016 | | 5 Minute Read
If you want people to perform better, you reward them, right? Wrong.
Read More

Trusted by contact centres of all sizes