Understand the guidelines and discover how surveying can help you meet regulatory requirements, fair treatment of customers and business performance.
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Treat agents as intelligent, self-determining individuals with a desire to increase their knowledge and improve their skills
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From complaint to a working resolution in just 6 days. Tesla has demonstrated a fundamental shift in the way a complaint should be received and acted upon.
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One survey on internal collaboration showed 83% of executives acknowledged that silos existed in their companies and 97% believe they have a negative effect.
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A new year is upon us and with it the perennial problem of how to improve call centre agent motivation.
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If you want people to perform better, you reward them, right? Wrong.
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