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The latest news and views
from the EvaluAgent Team
Silos: the hidden killer of good customer experience.
16 Jan 2017
“The customer experience is the new battleground!” Forbes’ celebrated rallying cry shows no signs of abating.
Are you ready for Generation Z?
7 Jan 2017
A new year is upon us and with it the perennial problem of how to improve call centre agent motivation.
If I offered you £50, how much faster would you take in this blog?
24 Dec 2016
If you want people to perform better, you reward them, right? Wrong.
How much abuse do your agents have to suffer?
17 Dec 2016
"Then he shouted, ‘you f***ing P**i b***h!" I was shocked and said ‘pardon?’ Then he shouted it again. I said, ‘I could report you for that sort of language’ but he carried on yelling and screaming so I ended the call.”
On a scale of 1 to 10, how effective are your surveys?
10 Dec 2016
These days it seems that you can’t even buy a cup of coffee without a company asking you to complete a survey.
How to make homeworkers feel at home with the brand.
2 Dec 2016
Employing homeworkers certainly has its advantages. The most obvious being the ability to cut overheads and ironically reduce the number of call centre sick days.
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