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The latest news and views
from the EvaluAgent Team
Failure to implement a comprehensive customer survey programme could cost you more than your job.
14 Feb 2017
Do you realise that you could be held personally responsible and fined for failing to listen to your customers?
It’s time to stop treating people like machines.
30 Jan 2017
"That’s right, treat agents as intelligent, self-determining individuals with a desire to increase their knowledge and improve their skills."
How Elon Musk proved that delivering a first-rate customer service isn’t rocket science.
23 Jan 2017
From self-drive electric cars to solar energy to space rockets, is there any business sector that Elon Musk can’t master?
Silos: the hidden killer of good customer experience.
16 Jan 2017
“The customer experience is the new battleground!” Forbes’ celebrated rallying cry shows no signs of abating.
Are you ready for Generation Z?
7 Jan 2017
A new year is upon us and with it the perennial problem of how to improve call centre agent motivation.
If I offered you £50, how much faster would you take in this blog?
24 Dec 2016
If you want people to perform better, you reward them, right? Wrong.
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