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The latest news and views from the EvaluAgent Team

EvaluAgent Blog

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Failure to implement a comprehensive customer survey programme could cost you more than your job.

By Jonny Bradshaw | 14 Feb 2017
Do you realise that you could be held personally responsible and fined for failing to listen to your customers?
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It’s time to stop treating people like machines.

By Jonny Bradshaw | 30 Jan 2017
"That’s right, treat agents as intelligent, self-determining individuals with a desire to increase their knowledge and improve their skills."
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How Elon Musk proved that delivering a first-rate customer service isn’t rocket science.

By Jonny Bradshaw | 23 Jan 2017
From self-drive electric cars to solar energy to space rockets, is there any business sector that Elon Musk can’t master?
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Silos: the hidden killer of good customer experience.

By Jonny Bradshaw | 16 Jan 2017
“The customer experience is the new battleground!” Forbes’ celebrated rallying cry shows no signs of abating.
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Are you ready for Generation Z?

By Jonny Bradshaw | 7 Jan 2017
A new year is upon us and with it the perennial problem of how to improve call centre agent motivation.
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If I offered you £50, how much faster would you take in this blog?

By Jonny Bradshaw | 24 Dec 2016
If you want people to perform better, you reward them, right? Wrong.
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