In recent years the problem has grown, as people just aren’t bound by the same social norms over the phone as when they are communicating face-to-face.
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Failing to deliver surveys that engage with customers and value their input, they simply miss the whole point.
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Tips and advice on how to keep the homeworker workforce engaged and motivated with innovative call centre performance management and gamification.
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The obsession with call centre monitoring software has led to a lot of numbers weighing down on the workforce and a dramatic drop in agent motivation.
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At EvaluAgent we believe that the way forward is to nurture a fully engaged, highly motivated and extremely qualified contact centre workforce.
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All too often absenteeism is viewed solely as a problem that affects operational effectiveness, but what if it is a symptom of mental health issues?
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