We all know that delivering an effective Quality Assurance program has the potential to completely transform agent performance, and the level of service delivered to every customer - but it’s often difficult to get buy-in from stakeholders who...

One of the UK’s fastest growing energy providers has chosen EvaluAgent Quality Monitoring to revitalise its quality assurance process. As word of EvaluAgent’s proven abilities continues to spread, yet another new client has joined the growing...

Announcing a dynamic new partnership with one of the world’s leading authorities on customer contact strategies and operations. We are delighted to reveal that this week, we have entered into yet another influential and far-reaching partnership.

At EvaluAgent protecting our systems against cyber attacks and ensuring our platform is always available has been a top priority from the very first day.

According to Microsoft’s Global State of Multichannel Customer Service Report 2017, an eye-watering 97% of consumers say that customer service is crucial to retaining their loyalty.

We’re excited to announce that we have recently formed a strategic partnership with The Forum (formerly known as The Planning Forum). The goal is to provide sponsorship, thought leadership and best practice to their members; all of whom are...