The perception of Quality Assurance is a struggle for many. It’s often still seen through a negative lens, as a way of ‘catching people out’ or ‘Big Brother is watching’ and for agents it is seen as a necessary evil, a mundane process that...

When a business has high levels of employee engagement, they will see a range of great benefits, from increased productivity to higher levels of customer satisfaction. A happy employee is more committed to their employer and willing to put in...

You might already know of Maslows Hierarchy of Needs, used across the world to show the different stages of human needs from survival all the way to self actualisation. Well, we've revamped Maslows Hierarchy of Needs to relate to employee...

As you'll be fully aware, engaged employees are better for business. With higher levels of productivity, higher retention rates (therefore less recruitment costs) and improved levels of customer satisfaction, employee engagement is a key factor...

We’re constantly releasing new features within the EvaluAgent platform for contact monitoring and compliance requirements - a number of which will greatly benefit the financial services industry.

Smashtech® one of the fastest growing tech companies in California, has recently chosen EvaluAgent to help their front-line engage in better conversations with their customers as they continue to scale both their operation and team.