The latest news and views from the EvaluAgent Team

EvaluAgent Blog


It’s time to stop treating people like machines.

By Jonny Bradshaw | 30 Jan 2017
"That’s right, treat agents as intelligent, self-determining individuals with a desire to increase their knowledge and improve their skills."
Read More

How Elon Musk proved that delivering a first-rate customer service isn’t rocket science.

By Jonny Bradshaw | 23 Jan 2017
From self-drive electric cars to solar energy to space rockets, is there any business sector that Elon Musk can’t master?
Read More

Silos: the hidden killer of good customer experience.

By Jonny Bradshaw | 16 Jan 2017
“The customer experience is the new battleground!” Forbes’ celebrated rallying cry shows no signs of abating.
Read More

Are you ready for Generation Z?

By Jonny Bradshaw | 7 Jan 2017
A new year is upon us and with it the perennial problem of how to improve call centre agent motivation.
Read More

If I offered you £50, how much faster would you take in this blog?

By Jonny Bradshaw | 24 Dec 2016
If you want people to perform better, you reward them, right? Wrong.
Read More

How much abuse do your agents have to suffer?

By Jonny Bradshaw | 17 Dec 2016
"Then he shouted, ‘you f***ing P**i b***h!" I was shocked and said ‘pardon?’ Then he shouted it again. I said, ‘I could report you for that sort of language’ but he carried on yelling and screaming so I ended the call.”
Read More

View all resources

Check out our new resource hub, including webinars, events and whitepapers.

View our resources

Come meet us

29th April 2019

Learn more about our upcoming events and conferences.

Trusted by contact centres of all sizes

image (9)