Try it free
Arrange a demo
The latest news and views
from the EvaluAgent Team
It’s time to stop treating people like machines.
30 Jan 2017
"That’s right, treat agents as intelligent, self-determining individuals with a desire to increase their knowledge and improve their skills."
How Elon Musk proved that delivering a first-rate customer service isn’t rocket science.
23 Jan 2017
From self-drive electric cars to solar energy to space rockets, is there any business sector that Elon Musk can’t master?
Silos: the hidden killer of good customer experience.
16 Jan 2017
“The customer experience is the new battleground!” Forbes’ celebrated rallying cry shows no signs of abating.
Are you ready for Generation Z?
7 Jan 2017
A new year is upon us and with it the perennial problem of how to improve call centre agent motivation.
If I offered you £50, how much faster would you take in this blog?
24 Dec 2016
If you want people to perform better, you reward them, right? Wrong.
How much abuse do your agents have to suffer?
17 Dec 2016
"Then he shouted, ‘you f***ing P**i b***h!" I was shocked and said ‘pardon?’ Then he shouted it again. I said, ‘I could report you for that sort of language’ but he carried on yelling and screaming so I ended the call.”
Don’t miss our next post
Join thousands of like-minded professionals who are already receiving our blog updates and best practice guides.
View all resources
Check out our new resource hub, including webinars, events and whitepapers.
Come meet us
29th April 2019
Learn more about our upcoming events and conferences.
Trusted by contact centres of all sizes
Try for free
Arrange a demo
For Anything Else
IT & Security
Partners & Resellers
© 2019 EvaluAgent, All rights reserved.
+44 800 011 9688
+1 (415) 200-3216