Try it free
Arrange a demo
The latest news and views
from the EvaluAgent Team
On a scale of 1 to 10, how effective are your surveys?
10 Dec 2016
These days it seems that you can’t even buy a cup of coffee without a company asking you to complete a survey.
How to make homeworkers feel at home with the brand.
2 Dec 2016
Employing homeworkers certainly has its advantages. The most obvious being the ability to cut overheads and ironically reduce the number of call centre sick days.
Targets are good to know, advice on how to achieve them is priceless!
23 Nov 2016
Over the last decade, the drive to ever increasing productivity has resulted in Workforce Optimisation becoming the mantra for thousands of contact centres across the world.
To debate or not to debate, that is the question.
18 Nov 2016
Last week, I wrote a blog in response to an article in the The Guardian about the opening of a new contact centre in Salford staffed entirely by resting actors.
Are your agents about to sue you for mental abuse?
11 Nov 2016
What can be done to improve call centre absenteeism? This is the burning question that call centre management raises at every available opportunity.
To be professional, or not to be professional? That is the question.
4 Nov 2016
A recent article in the Guardian reported on the launch of a new call centre in Salford that will be staffed entirely by ‘resting’ actors.
Don’t miss our next post
Join thousands of like-minded professionals who are already receiving our blog updates and best practice guides.
View all resources
Check out our new resource hub, including webinars, events and whitepapers.
Come meet us
29th April 2019
Learn more about our upcoming events and conferences.
Trusted by contact centres of all sizes
Try for free
Arrange a demo
For Anything Else
IT & Security
Partners & Resellers
© 2019 EvaluAgent, All rights reserved.
+44 800 011 9688
+1 (415) 200-3216