The latest news and views from the EvaluAgent Team

EvaluAgent Blog


On a scale of 1 to 10, how effective are your surveys?

By Jaime Scott | 10 Dec 2016
These days it seems that you can’t even buy a cup of coffee without a company asking you to complete a survey.
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How to make homeworkers feel at home with the brand.

By Chris Keelan | 2 Dec 2016
Employing homeworkers certainly has its advantages. The most obvious being the ability to cut overheads and ironically reduce the number of call centre sick days.
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Targets are good to know, advice on how to achieve them is priceless!

By Michelle Dinsmore | 23 Nov 2016
Over the last decade, the drive to ever increasing productivity has resulted in Workforce Optimisation becoming the mantra for thousands of contact centres across the world.
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To debate or not to debate, that is the question.

By Jaime Scott | 18 Nov 2016
Last week, I wrote a blog in response to an article in the The Guardian about the opening of a new contact centre in Salford staffed entirely by resting actors.
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Are your agents about to sue you for mental abuse?

By Jonny Bradshaw | 11 Nov 2016
What can be done to improve call centre absenteeism? This is the burning question that call centre management raises at every available opportunity.
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To be professional, or not to be professional? That is the question.

By Jaime Scott | 4 Nov 2016
A recent article in the Guardian reported on the launch of a new call centre in Salford that will be staffed entirely by ‘resting’ actors.
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