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A virtual High-Five for recognition and positive reinforcement

By Matthew Jones | 12 May 2020
Times are tough right now. You've resolved the technical challenges of your team working from home: laptops, work phones, systems and technology, but now there's a new challenge... Keeping your agents motivated and recognising great performance...
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How CQC embraced team engagement to support their remote working team

By SJ Thompson | 5 May 2020
Care Quality Commission (CQC) was established in 2009 to regulate and inspect care homes, hospitals, doctors & dentists, social care providers and mental health services etc. They’re the independent regulator of all health and adult social care...
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Securing the right customer service software in challenging times

By Jaime Scott | 30 Apr 2020
This article originally appeared on Business Matters.
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How to Motivate Remote Customer Support Teams

By Reg Dutton | 8 Apr 2020
Working remotely as a customer support team has its own unique challenges from being office based. However, neither your agents nor your customers need to suffer. Not all team leaders will have experience in managing a team that's in a different...
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How to Maintain Service Quality with Remote Teams

By Jaime Scott | 7 Apr 2020
Due to the government advice that people should currently be working from home wherever possible, many companies have been experiencing a completely new way of working. This can be a very challenging time if remote working hasn’t been fully...
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5 Things to Save Your Scaling Customer Support Team

By Michelle Dinsmore | 1 Apr 2020
Regardless of the size of the company, any scaling Customer Support team needs to set up a framework that is tried and tested to deliver success. From establishing the right targets, to having the right people in the right roles, industry experts...
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