The latest news and views from the EvaluAgent Team

EvaluAgent Blog


EvaluAgent form strategic partnership with The Forum

By Jonny Bradshaw | 15 Sep 2017
We’re excited to announce that we have recently formed a strategic partnership with The Forum (formerly known as The Planning Forum). The goal is to provide sponsorship, thought leadership and best practice to their members; all of whom are...
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Introducing the groundbreaking EvaluAgent WEM platform: the vision is now a reality.

By Jaime Scott | 2 Mar 2017
If you only read one CX blog this year, we advise reading this one. An open letter to contact centre professionals from Jaime Scott, CEO, EvaluAgent.
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Lord Heseltine and EvaluAgent: sharing the same vision for the Tees Valley.

By Jaime Scott | 17 Jul 2016
The historic vote to leave the EU has already led to major reverberations across the UK and beyond.
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Agent unhappiness costs Call Centres £2.3bn a year

By Jaime Scott | 15 Jul 2016
Almost everyone has had a poor or experience with a call centre at some point. Many of the UK's biggest brands struggle with providing a great and consistent standard of customer service, which isn’t surprising when we remind ourselves that call...
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Tech North illuminates the path to regional growth with Northern Stars.

By Jonny Bradshaw | 28 Apr 2016
As a fast-growing startup on a mission to make call centres home to happy staff and great customer service, our work is closely linked to the businesses and people of the region we call home - The North.
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EvaluAgent wins prestigious Northern Tech award.

By Jaime Scott | 24 Mar 2016
It’s an exciting time for EvaluAgent as we continue to grow, develop and succeed - and as we are continue to be recognised by others for the value we bring to the call centre industry. Last night, EvaluAgent was invited to join the brightest and...
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