<img height="1" width="1" src="https://www.facebook.com/tr?id=137435990315467&amp;ev=PageView &amp;noscript=1">
Blue-Banner@2x

The latest news and views from the EvaluAgent Team

EvaluAgent Blog

By

How to create a great Quality Scorecard in your contact centre

By Jaime Scott | 7 Aug 2018 | | 6 Minute Read
In this blog, we're going to lean on our 20+ years in the Call Centre Industry to provide you with our top tips for creating a great Quality Scorecard. We'll cover the line items your Scorecard should include and how you can use our free Quality Monitoring Software to drive performance improvement.
Read More

Changing your Quality Assurance Process – A “How-to” Guide

By Reg Dutton | 4 Apr 2018 | | 6 Minute Read
[Best Practice Guide] Learn top tips from Contact Centre Pros on how you can effectively transform your existing Quality Assurance Process to improve agent engagement and performance. In this blog post, Reg Dutton will describe a number of tops tips, and a link to our Ultimate Guide to QA.
Read More

The Ultimate Guide To Call Centre Quality Assurance

By Reg Dutton | 30 Sep 2017 | | 24 Minute Read
This guide has been created to ensure your call centre quality assurance process is following best practice, and will equip you with everything you need by covering all six areas of Quality Assurance; essential metrics, evaluation forms, trends, best practice, reports and a number of quick wins!
Read More

Is the contact centre sector heading toward another costly mistake?

By Jaime Scott | 12 Jun 2017 | | 11 Minute Read
Automation has its limits. We need to learn how to collaborate with technology in ways that augment human skills to create higher-value, more fulfilling roles.
Read More

Will the rise of the machines lead to the downfall of your BPO?

By Jonny Bradshaw | 1 Jun 2017 | | 9 Minute Read
Will the rise of the machines lead to the downfall of your BPO? Focus too heavily on digital CX and you could end up terminating key client relationships.
Read More

How spreadsheets not only undermine your organisation’s quality process but can damage your own career prospects.

By Jonny Bradshaw | 9 May 2017 | | 8 Minute Read
Slow, time-consuming, unpredictable, prone to mistakes and damaging to the overall customer experience; the truth is that spreadsheets have had their day.
Read More

Trusted by contact centres of all sizes

Bitmap%20Copy%209@2x
Bitmap%20Copy%2010@2x
Bitmap%20Copy%2011@2x
Bitmap%20Copy%2012@2x
Bitmap%20Copy%2013@2x
Bitmap%20Copy%208@2x