Blue-Banner@2x

The latest news and views from the EvaluAgent Team

EvaluAgent Blog

By

6 Common Challenges with Calibration and how to overcome them.

By Reg Dutton | 11 Jan 2019
Welcome to the first Webinar of 2019 as our ongoing Webinar Wednesdays series continues.  
Read More

How to create a great Quality Scorecard in your contact centre

By Jaime Scott | 7 Aug 2018
We all know that delivering an effective Quality Assurance program has the potential to completely transform agent performance, and the level of service delivered to every customer - but it’s often difficult to get buy-in from stakeholders who...
Read More

Changing your Quality Assurance Process – A “How-to” Guide

By Reg Dutton | 4 Apr 2018
I think you’ll agree with me when I say that getting agents to sign up to, and understand your QA process can be difficult to say the least.
Read More

The Ultimate Guide To Call Centre Quality Assurance

By Reg Dutton | 30 Sep 2017
According to Microsoft’s Global State of Multichannel Customer Service Report 2017, an eye-watering 97% of consumers say that customer service is crucial to retaining their loyalty.
Read More

Is the contact centre sector heading toward another costly mistake?

By Jaime Scott | 12 Jun 2017
We all make mistakes, it’s fact of life. But when we see the same mistakes being played out over and over again, at the very least we have to question the cause behind the effect, otherwise we will never learn.
Read More

Will the rise of the machines lead to the downfall of your BPO?

By Jonny Bradshaw | 1 Jun 2017
Over the last few years, we have all witnessed the dramatic rise in the implementation of a vast array of new digital services across the contact centre sector.
Read More
sidebar

View all resources

Check out our new resource hub, including webinars, events and whitepapers.

View our resources

Come meet us

29th April 2019

Learn more about our upcoming events and conferences.

Trusted by contact centres of all sizes

Bitmap%20Copy%209@2x
Bitmap%20Copy%2010@2x
affort-1
deikin
image-7
image (9)