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Say Hello to EvaluAgent LMS - Out Now

By Matthew Jones | 1 Sep 2021
We're thrilled to announce that EvaluAgent LMS is now available for general release. The latest addition to the EvaluAgent product suite cementing our place as THE complete Quality Assurance and Performance Improvement platform for customer...
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EvaluAgent - LMS Triggers: What Are They And How You Can Use Them

By Matthew Jones | 25 Aug 2021
What if we told you there was a way to enrol your agents on highly targeted eLearning courses with no extra admin at all? You’d be pretty excited, right? Well. EvaluAgent SmartTriggers inside our new Learning Management Software (LMS) allow you...
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5 Things To Consider When Creating Your First eLearning Lesson

By Matthew Jones | 25 Aug 2021
When done right, eLearning is a massive asset to your contact centre.    The National Center for Education Statistics suggests that 58% of employees prefer to learn at their own pace, whilst multiple studies show that eLearning improves...
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5 Reasons To Invest In An Integrated Learning Management System (LMS)

By Matthew Jones | 25 Aug 2021
Contact centre eLearning: the way forward for your business? Time is tight in a contact centre. It seems that there are not enough hours in the day, and you are juggling onboarding team members while chasing FCR, QA, and CSAT targets. Continuous...
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QA Teams: Time To Turn Into E-Learning Superstars

By Matthew Jones | 11 Aug 2021
Right now, there’s a gap developing between your agents current skills and rising customer expectations. As self-service and chatbots take care of easy, low-value inquires, your human agents are picking up increasingly complex interactions at a...
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One-to-Ones: How to Make Every Meeting Count

By Matthew Jones | 13 Jul 2021
One-to-ones are a fantastic tool for improving agent performance, activity and engagement. But, you don’t get all that time for free.    Every one-to-one you run takes an agent away from frontline customer interactions for a period of time. And,...
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