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The latest news and views from the EvaluAgent Team

Our latest Integration - EvaluAgent for Intercom

Is your team having conversations with customers through Intercom? Relying on reactions and customer feedback alone can be a risky business.

Do you actually know what your customer service reps are saying to customers?

With the majority of Intercom users having hundreds of chats a day, it's hard to understand the quality of those conversations and the root cause of dissatisfied customers.

Fear not.

Available on

 

Help is on hand as we've just released our beta app; EvaluAgent for Intercom - available to install from the Intercom marketplace.

Now, customer support teams using Intercom can import conversations into our Quality Assurance platform, automatically assign evaluations and generate real-time reports to understand operational performance and identify which agents need a helping hand. A single source of truth and no Google Forms in sight!

So, if you're an Intercom user, head on over to the Intercom marketplace and give it a try! We'd love to know what you think...

https://www.intercom.com/app-store/?app_package_code=evaluagent-vmx6&search=evaluagent

About intercom

Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support.

Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.

 

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