At EvaluAgent we have forged our place in the Contact Centre industry by developing and providing cloud-based software that engages agents and helps them to become better at delivering great customer experience. Our goal is to be recognised as the market leader in Quality and Workforce Engagement Management.   

We already work with some great companies and well-recognised brands, and continue to grow at pace. There is now a recognised need to add a further set of skills to the team to enable us to capitalise upon those market opportunities that will help to expand our footprint by building up our own community of Contact Centre practitioners.

To help achieve this, we’re looking for a Community Manager with an abundance of domain knowledge, Call Centre experience and a personality that thrives through networking and engaging with industry experts, having meaningful conversations and adding value through advice and opinion.

Note: An entrepreneurial mindset and the willingness to “roll your sleeves up is essential”

About the role

To become a successful “thought-leader” and create an engaged community, your role will be heavily focused on the design and delivery of high-quality content. Whilst you will have complete autonomy, your key roles and responsibilities will include:

  • Co-ordinating and creating content to lead monthly webinars on the subject of Quality, Employee Engagement and Contact Centre best practice.
  • Organising and chairing quarterly conferences of up to 100 people around the UK and abroad.
  • Developing, organising and leading small workshops (10-12 people) on a monthly basis around the UK.
  • Creating weekly long-form blog posts to share tips, industry trends and your own opinion.
  • Writing a monthly white paper to help explain the impact/benefits/disadvantages of technologies such as Speech Analytics in the context of Quality and Compliance.
  • Engaging with industry publications and other thought leaders to bring opinions together and contribute your own thoughts. This could include guests on webinars or contributors to your whitepapers.
  • Publishing regular updates, photos and videos to your growing community via digital channels such as social media, email or other channels of your choice.
  • Supported by the marketing team, and aligned to the wider activities of the business, you will develop, manage and own the 6-month content calendar.

In addition, you would work closely with the businesses commercial team to help identify new opportunities and utilise your own knowledge to help win new business.

How to apply

To apply, please fill in the form below, and upload your CV. Alternatively, please email any questions to info@evaluagent.net