At EvaluAgent we have forged our place in the Contact Centre industry by developing and providing cloud-based software that engages agents and helps them to become better at delivering great customer experience. Our goal is to be recognised as the market leader in Quality and Workforce Engagement Management.
We already work with some great companies and well-recognised brands, and continue to grow at pace. There is now a recognised need to add a further set of skills to the team to enable us to capitalise upon those market opportunities that will help to expand our footprint by building up our own community of Contact Centre practitioners.
To help achieve this, we’re looking for a Community Manager with an abundance of domain knowledge, Call Centre experience and a personality that thrives through networking and engaging with industry experts, having meaningful conversations and adding value through advice and opinion.
Note: An entrepreneurial mindset and the willingness to “roll your sleeves up is essential”
To become a successful “thought-leader” and create an engaged community, your role will be heavily focused on the design and delivery of high-quality content. Whilst you will have complete autonomy, your key roles and responsibilities will include:
In addition, you would work closely with the businesses commercial team to help identify new opportunities and utilise your own knowledge to help win new business.