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12 must readsA round-up of last year’s most compelling contact centre news, views, analyses and influencers

Throughout 2016 we continued in our mission to deliver the very latest sector insights; keeping you up to date with analyses, news, viewpoints and industry innovations.

However, we realise that there are never enough days in the year to read everything on offer, so we have collected 12 of the very best reads from last year and published them into one convenient source.

Download this comprehensive read for a round-up of last year’s most compelling contact centre news, views, analyses and influencers

Download the Full Guide

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