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Ebooks and Guides from the EvaluAgent Team

EvaluAgent eBooks and Guides

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Customer Journey Mapping Guide

Six guiding principles that will help you become an expert in mapping the customer journey across all your contact channels so that you can create a truly customer-centric contact centre. Nine in ten contact centres do not have a clear picture of...
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Multichannel Maze Report

Find out how your industry peers are embracing multichannel strategies and learn how you can transform your contact centre into a customer-centric strategic asset. Are you under pressure to respond to consumer demand for new communication channels?...
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12 must reads to ensure a successful CX strategy in 2017

A round-up of last year’s most compelling contact centre news, views, analyses and influencers Throughout 2016 we continued in our mission to deliver the very latest sector insights; keeping you up to date with analyses, news, viewpoints and...
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