Ebooks and Guides from the EvaluAgent Team

EvaluAgent eBooks and Guides


Customer Journey Mapping Guide

Six guiding principles that will help you become an expert in mapping the customer journey across all your contact channels so that you can create a truly customer-centric contact centre. Nine in ten contact centres do not have a clear picture of...
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Multichannel Maze Report

Find out how your industry peers are embracing multichannel strategies and learn how you can transform your contact centre into a customer-centric strategic asset. Are you under pressure to respond to consumer demand for new communication channels?...
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12 must reads to ensure a successful CX strategy in 2017

A round-up of last year’s most compelling contact centre news, views, analyses and influencers Throughout 2016 we continued in our mission to deliver the very latest sector insights; keeping you up to date with analyses, news, viewpoints and...
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