Front Cover - QA FrameworkRun a quick google search, and you’ll find thousands of scorecard templates that you could download.

One of these may be a good starting point, but it is crucial to ensure that this is adapted to meet your specific needs.

In this whitepaper, you will learn how to develop a quality framework an approach that will deliver real improvements to your QA process, your team, your organisation and your customers by developing a quality scorecard that measures, manages and supports the delivery of a high standard of service.

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