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It’s a widespread perception that not-for-profit, social or local government organisations provide inferior customer experience to private sector companies.

The government’s ‘New Deal for Social Housing’ green paper – which outlines a goal of improving customer service in the social housing sector – notes that the customer experience remains poor for most tenants.

In this short white paper, we look at five practical ways UK Housing Associations can improve customer experience, reduce complaints, and continue to better serve the needs of their tenants.

SECURE DAY-OF-RELEASE ACCESS BY SUBMITTING THE FORM TODAY.

Download the Full Guide

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