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voice-of-customerA guide for contact centre professionals who want to harness the power of VoC in order to measure, manage and reward the performance of frontline agents

The Voice of the Customer (VoC) is about capturing, first hand, how customers feel about their experience with a business, product or service.

This invaluable information has a crucial role to play in the drive to manage and motivate agents to deliver the very best customer service. Download this guide and discover for yourself the steps you need to take in order to introduce a comprehensive VoC programme into your contact centre.


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