call-centre-agent-happiness-3A guide for leaders and managers in the contact centre industry who want to create happy and motivated teams

Creating a contact centre that is home to great customer service means getting the balance right between efficiency, cost and the happiness of agents.

Contrary to popular belief, agent happiness doesn’t just come from a high salary, lavish benefits, and bean bags in the staff room. The real way to ensure your staff are truly happy is to address the experiences they deal with on a day-to-day basis.


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