Design and build an unlimited number of scorecards that replicate your scoring framework.

Evaluate any communication channel and back-office processes.

View and evaluate calls, tickets, chat sessions and emails all within one screen.

Create labels, data capture questions and scoring templates. Configure check & query workflows, alerts, notifications and wording.

Access our Dashboard and suite of Agent Performance reports (Quality, category and line item performance), Audit Log. Export the data via CSV and open-API.

Integrate EvaluAgent with your existing HelpDesk, CRM and call recording solution.

Invite colleagues to blind-score conversations, compare, contrast and reach consensus. Report performance and inconsistencies with purpose-built reports.

Assess & track the full end-to-end customer experience across multiple contacts and interactions.

Add actionable insight to quality scores, share general feedback on behaviours & performance. Analyse the quantity, quality and effectiveness of feedback.

Utilise filters to automatically distribute evaluations to your team. Configure quotas to ensure adequate coverage and track the volume of completed evaluations against target.

The entire EvaluAgent Reporting and Analysis suite. Monitor the performance of Agents, Evaluators and your workflows. Analyse feedback and switch on gamified leaderboards.

Securely store calls, playback, evaluate side-by-side & tag specific parts of the call. *Unlimited data storage subject to fair usage for the sole-purpose of Quality Assurance.