It’s QA, but not as you know it
Find your focus with clear, objective insights from AI-powered conversation intelligence and automated QA.
Book a demo Tour evaluagentCXFind your focus with clear, objective insights from AI-powered conversation intelligence and automated QA.
Book a demo Tour evaluagentCXStart delivering value quickly thanks to seamless integration to your existing tech stack, an intuitive UI and access to insightful dashboards and reports.
It’s easier than ever to stay ahead of growing demand. Auto-QA every interaction with fully customizable AI scorecards, then automatically surface top-priority conversations for optional human review.
Get insights from every interaction, across every channel. Uncover patterns, predict trends, and stay ahead in CX – then seamlessly share these game-changing insights across your business.
Create better customer experiences by supporting your agents. Achieve consistent scoring and reporting across all channels with objective insights that improve both human and digital agent performance.
Help agents grow with fair and unbiased evaluations. Provide timely, personalized feedback that gives agents a clear development path and build a culture of recognition and reward with gamification.
10x faster
19% uplift
6% rise
21% drop
identification of FCR issues
in written business
in sales conversion rates
in inbound queries
We understand the different requirements you and your team might have when choosing a new platform. That’s why 2we’ve made it easier for you to choose a solution based on your job role. We’re consistently recognised by G2 as the easiest QM and Improvement platform to use, now find out why.
See how 100% interaction coverage can help you save time, take action and improve key sales and service metrics.
Take control of AI and automation with objective, reliable data and reporting for complete insight management.
Save time with detailed recommendations that help you see fast results and get recognized for improvements.
Change the way your agents see quality with rewards and recognition based on objective, unbiased analysis of all interactions.
Discover how AI-powered QA and automated agent improvement could work for you! Explore in your own time with a product tour, or get booked in with one of our expert team for a tailored approach.
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