It’s QA, but not as you know it

Find your focus with clear, objective insights from AI-powered conversation intelligence and automated QA.

Book a demo Tour evaluagentCX

Automate your scorecards and unlock insights in just 7 days

Start delivering value quickly thanks to seamless integration to your existing tech stack, an intuitive UI and access to insightful dashboards and reports.


Automate Quality Assurance

It’s easier than ever to stay ahead of growing demand. Auto-QA every interaction with fully customizable AI scorecards, then automatically surface top-priority conversations for optional human review.

Find hidden insights

Get insights from every interaction, across every channel. Uncover patterns, predict trends, and stay ahead in CX – then seamlessly share these game-changing insights across your business.

Improve agent performance

Create better customer experiences by supporting your agents. Achieve consistent scoring and reporting across all channels with objective insights that improve both human and digital agent performance.

Increase agent engagement

Help agents grow with fair and unbiased evaluations. Provide timely, personalized feedback that gives agents a clear development path and build a culture of recognition and reward with gamification.

We understand the different requirements you and your team might have when choosing a new platform. That’s why 2we’ve made it easier for you to choose a solution based on your job role. We’re consistently recognised by G2 as the easiest QM and Improvement platform to use, now find out why.

See evaluagentCX in action

Discover how AI-powered QA and automated agent improvement could work for you! Explore in your own time with a product tour, or get booked in with one of our expert team for a tailored approach.

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