# evaluagent: Call Centre Quality Assurance and Compliance Software > Call center QA software that allows you to Auto\-QA every conversation across all channels to coach, train, and motivate your agents\. Generated by Yoast SEO v28.7, this is an llms.txt file, meant for consumption by LLMs. ## Pages - [Events](https://www.evaluagent.com/events/) - [Main service agreement](https://www.evaluagent.com/main-service-agreement/) - [Knowledge Hub](https://www.evaluagent.com/knowledge-hub/) - [Auto\-QM](https://www.evaluagent.com/auto-quality-assurance/) - [AI Agents](https://www.evaluagent.com/ai-agents/) ## Posts - [evaluagent \#1 across Europe and EMEA for QA in G2 Fall 2026 reports ](https://www.evaluagent.com/news-press/evaluagent-europe-leader-g2-fall-2026-reports/) - [evaluagent and Fynto announce strategic partnership](https://www.evaluagent.com/news-press/evaluagent-and-fynto-announce-strategic-partnership/) - [evaluagent leads as a top\-rated customer service platform in G2 Summer 2026 reports](https://www.evaluagent.com/news-press/top-customer-service-platform-g2-summer-2026/) - [evaluagent Launches Context Engine: AI Quality Assurance that validates whether agents give the right answer ](https://www.evaluagent.com/news-press/evaluagent-launches-context-engine/) - [evaluagent named a Top UK Software Company for third consecutive year – and ranks \#22 for Top Customer Service Products  ](https://www.evaluagent.com/news-press/evaluagent-top-uk-software-company-2026/) ## Knowledge Hub - [The most overlooked gap in your QA process – and how to fix it](https://www.evaluagent.com/knowledge-hub/overlooked-coaching-gap-qa/) - [How to manage a successful AutoQA migration](https://www.evaluagent.com/knowledge-hub/manage-successful-autoqa-migration/) - [5 things that will kill your AutoQA business case](https://www.evaluagent.com/knowledge-hub/5-things-kill-autoqa-business-case/) - [AI call scoring in contact centers: what your QA team does next](https://www.evaluagent.com/knowledge-hub/ai-call-scoring-next-for-qa-team/) - [6 AutoQA mistakes that derail your program before it’s even started](https://www.evaluagent.com/knowledge-hub/autoqa-mistakes-derail-your-program/) ## Case Studies - [Strengthening training, coaching, and customer insight for Newstel](https://www.evaluagent.com/case-studies/training-coaching-customer-insight-newstel/) - [Scaling quality without growing headcount for Capital on Tap](https://www.evaluagent.com/case-studies/scaling-quality-capital-on-tap/) - [How 1st Central is driving savings through smarter Quality Assurance](https://www.evaluagent.com/case-studies/driving-savings-smarter-quality-assurance-1st-central/) - [Delivering customer\-focused efficiency saving for Atos Outsourcing](https://www.evaluagent.com/case-studies/atos-average-handle-time/): Asperiores\. - [Increasing QA Productivity Inside The Share Centre](https://www.evaluagent.com/case-studies/increasing-qa-productivity/) ## Solutions - [Reducing operating costs in your Contact Center](https://www.evaluagent.com/solutions/reducing-operating-costs/) - [Reduce attrition](https://www.evaluagent.com/solutions/reduce-attrition/) - [Deliver great service at scale](https://www.evaluagent.com/solutions/delivering-great-service-at-scale/) - [Head of Quality Assurance](https://www.evaluagent.com/solutions/head-of-qa/) - [Contact Center Director](https://www.evaluagent.com/solutions/contact-centre-director/) ## Integrations - [evaluagent for Zendesk](https://www.evaluagent.com/integrations/zendesk/): Use conversation analytics, ticket status and tags to automate QA and priorities training inventions\. - [evaluagent for Salesforce](https://www.evaluagent.com/integrations/salesforce/): Discover integrated QA and Coaching for Salesforce\. - [RingCentral](https://www.evaluagent.com/integrations/ringcentral/): With hourly ticket import and powerful configuration, enjoy a seamless sync of calls between RingCentral and evaluagentCX\! - [Peopleware](https://www.evaluagent.com/integrations/peopleware/): Connect Peopleware with evaluagent to align workforce management and quality assurance processes, automate tasks and manage scheduling within your teams seamlessly\. - [evaluagent for Freshdesk](https://www.evaluagent.com/integrations/freshdesk/): Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes\. ## 93editor - [Case Studies](https://www.evaluagent.com/nine3_editor/archive-case-studies/) - [Knowledge Hub](https://www.evaluagent.com/nine3_editor/archive-knowledge-hub/) - [Integrations Page](https://www.evaluagent.com/nine3_editor/integrations-page/) - [EvaluAgent News \& Press](https://www.evaluagent.com/news-press/) ## Comparison hub - [Amazon Connect Pricing: Full Breakdown and How evaluagent Fits In \(August 2026\)](https://www.evaluagent.com/compare/amazon-connect-pricing/) - [Amazon Connect vs Genesys Cloud CX \(vs evaluagent\): Which Contact Center Platform Fits Your Needs in 2026?](https://www.evaluagent.com/compare/amazon-connect-vs-genesys-cloud-cx/) - [Cekura Pricing: Worth It or Consider evaluagent? \(August 2026\)](https://www.evaluagent.com/compare/cekura-pricing/) - [ScorebuddyCX vs Zendesk QA \(vs evaluagent\): Which Contact Center Quality Platform Fits Your Team in 2026?](https://www.evaluagent.com/compare/scorebuddy-vs-zendesk/) - [Level AI Pricing: Worth It or Consider evaluagent? \(August 2026\)](https://www.evaluagent.com/compare/level-ai-pricing/) ## Categories - [Insights](https://www.evaluagent.com/category/insights/) - [Uncategorized @en\-gb](https://www.evaluagent.com/category/uncategorized-en-gb/) - [Product updates](https://www.evaluagent.com/category/product-updates/) - [Guides](https://www.evaluagent.com/category/guides/) - [Webinar](https://www.evaluagent.com/category/webinar/) ## News Types - [News](https://www.evaluagent.com/news-type/news/) - [Press](https://www.evaluagent.com/news-type/press/) ## Topics - [Quality assurance](https://www.evaluagent.com/topic/quality-assurance/) - [Employee engagement](https://www.evaluagent.com/topic/employee-engagement/) - [Customer experience](https://www.evaluagent.com/topic/customer-experience/) - [Artificial intelligence](https://www.evaluagent.com/topic/artificial-intelligence/) - [Auto QA](https://www.evaluagent.com/topic/auto-qa/) ## Solution Types - [By Job Role](https://www.evaluagent.com/solution-type/by-job-role/) - [By Challenge](https://www.evaluagent.com/solution-type/by-challenge/) ## Integration Types - [Contact Center As A Service](https://www.evaluagent.com/integration-type/ccaas/) - [Call Recording](https://www.evaluagent.com/integration-type/call-recording/) - [Ticketing and Helpdesks](https://www.evaluagent.com/integration-type/helpdesk/) - [Workforce Management \(WFM\)](https://www.evaluagent.com/integration-type/workforce-management-wfm/) - [Customer Surveys](https://www.evaluagent.com/integration-type/customer-surveys/) ## Comparison categories - [Direct comparison](https://www.evaluagent.com/news-press/comparison-category/comparison/) - [Pricing](https://www.evaluagent.com/news-press/comparison-category/pricing/) - [Alternatives](https://www.evaluagent.com/news-press/comparison-category/alternatives/) - [Overview](https://www.evaluagent.com/news-press/comparison-category/overview/) ## Optional - [Sitemap index](http://www.evaluagent.com/sitemap_index.xml)