# evaluagent: Call Centre Quality Assurance and Compliance Software > Call center QA software that allows you to Auto\-QA every conversation across all channels to coach, train, and motivate your agents\. Generated by Yoast SEO v28.2, this is an llms.txt file, meant for consumption by LLMs. ## Pages - [evaluagent G2](https://www.evaluagent.com/evaluagent-g2/) - [Main service agreement](https://www.evaluagent.com/main-service-agreement/) - [AI Agents](https://www.evaluagent.com/ai-agents/) - [New Home](https://www.evaluagent.com/) - [Auto\-QM](https://www.evaluagent.com/auto-quality-assurance/) ## Posts - [evaluagent leads as a top\-rated customer service platform in G2 Summer 2026 reports](https://www.evaluagent.com/news-press/top-customer-service-platform-g2-summer-2026/) - [evaluagent Launches Context Engine: AI Quality Assurance that validates whether agents give the right answer ](https://www.evaluagent.com/news-press/evaluagent-launches-context-engine/) - [evaluagent named a Top UK Software Company for third consecutive year – and ranks \#22 for Top Customer Service Products  ](https://www.evaluagent.com/news-press/evaluagent-top-uk-software-company-2026/) - [evaluagent ranked \#1 in Europe for Contact Center Quality Assurance in latest G2 reports](https://www.evaluagent.com/news-press/evaluagent-ranked-europe-contact-center-quality-assurance-g2/) - [evaluagent highlighted as a platform of choice for QA, Conversation Intelligence and Speech Analytics in G2’s Fall 2025 reports](https://www.evaluagent.com/news-press/evaluagent-platform-of-choice-qa-conversation-intelligence-fall-2025/) ## Knowledge Hub - [QA team stuck in prompt engineering? Here's how to fix it](https://www.evaluagent.com/knowledge-hub/qa-team-stuck-prompt-engineering/) - [Why your agent coaching isn’t working – and how to fix it](https://www.evaluagent.com/knowledge-hub/why-agent-coaching-isnt-working/) - [Line Item Builder: build AutoQA scorecards with AI, headache\-free](https://www.evaluagent.com/knowledge-hub/line-item-builder-qa-scorecards-ai/) - [The Contact Center Leader's Guide to Conversation Intelligence](https://www.evaluagent.com/knowledge-hub/contact-center-leaders-guide-conversation-intelligence/) - [The complete guide to contact center QA automation](https://www.evaluagent.com/knowledge-hub/complete-guide-qa-automation/) ## Case Studies - [Strengthening training, coaching, and customer insight for Newstel](https://www.evaluagent.com/case-studies/training-coaching-customer-insight-newstel/) - [Scaling quality without growing headcount for Capital on Tap](https://www.evaluagent.com/case-studies/scaling-quality-capital-on-tap/) - [How 1st Central is driving savings through smarter Quality Assurance](https://www.evaluagent.com/case-studies/driving-savings-smarter-quality-assurance-1st-central/) - [Delivering customer\-focused efficiency saving for Atos Outsourcing](https://www.evaluagent.com/case-studies/atos-average-handle-time/): Asperiores\. - [Increasing QA Productivity Inside The Share Centre](https://www.evaluagent.com/case-studies/increasing-qa-productivity/) ## Solutions - [Reducing operating costs in your Contact Center](https://www.evaluagent.com/solutions/reducing-operating-costs/) - [Reduce attrition](https://www.evaluagent.com/solutions/reduce-attrition/) - [Deliver great service at scale](https://www.evaluagent.com/solutions/delivering-great-service-at-scale/) - [Head of Quality Assurance](https://www.evaluagent.com/solutions/head-of-qa/) - [Contact Center Director](https://www.evaluagent.com/solutions/contact-centre-director/) ## Integrations - [evaluagent for Zendesk](https://www.evaluagent.com/integrations/zendesk/): Use conversation analytics, ticket status and tags to automate QA and priorities training inventions\. - [evaluagent for Salesforce](https://www.evaluagent.com/integrations/salesforce/): Discover integrated QA and Coaching for Salesforce\. - [RingCentral](https://www.evaluagent.com/integrations/ringcentral/): With hourly ticket import and powerful configuration, enjoy a seamless sync of calls between RingCentral and evaluagentCX\! - [Peopleware](https://www.evaluagent.com/integrations/peopleware/): Connect Peopleware with evaluagent to align workforce management and quality assurance processes, automate tasks and manage scheduling within your teams seamlessly\. - [evaluagent for Freshdesk](https://www.evaluagent.com/integrations/freshdesk/): Automatically import tickets, tags and survey results from Freshdesk to banish repetitive admin from your QA processes\. ## 93editor - [Case Studies](https://www.evaluagent.com/nine3_editor/archive-case-studies/) - [Knowledge Hub](https://www.evaluagent.com/nine3_editor/archive-knowledge-hub/) - [Integrations Page](https://www.evaluagent.com/nine3_editor/integrations-page/) - [EvaluAgent News \& Press](https://www.evaluagent.com/news-press/) ## Categories - [Insights](https://www.evaluagent.com/category/insights/) - [Uncategorized @en\-gb](https://www.evaluagent.com/category/uncategorized-en-gb/) - [Product updates](https://www.evaluagent.com/category/product-updates/) - [Guides](https://www.evaluagent.com/category/guides/) - [Webinar](https://www.evaluagent.com/category/webinar/) ## News Types - [News](https://www.evaluagent.com/news-type/news/) - [Press](https://www.evaluagent.com/news-type/press/) ## Topics - [Quality assurance](https://www.evaluagent.com/topic/quality-assurance/) - [Employee engagement](https://www.evaluagent.com/topic/employee-engagement/) - [Customer experience](https://www.evaluagent.com/topic/customer-experience/) - [Artificial intelligence](https://www.evaluagent.com/topic/artificial-intelligence/) - [Conversation insights](https://www.evaluagent.com/topic/conversation-insights/) ## Solution Types - [By Job Role](https://www.evaluagent.com/solution-type/by-job-role/) - [By Challenge](https://www.evaluagent.com/solution-type/by-challenge/) ## Integration Types - [Contact Center As A Service](https://www.evaluagent.com/integration-type/ccaas/) - [Call Recording](https://www.evaluagent.com/integration-type/call-recording/) - [Ticketing and Helpdesks](https://www.evaluagent.com/integration-type/helpdesk/) - [Workforce Management \(WFM\)](https://www.evaluagent.com/integration-type/workforce-management-wfm/) - [Customer Surveys](https://www.evaluagent.com/integration-type/customer-surveys/) ## Optional - [Sitemap index](https://www.evaluagent.com/sitemap_index.xml)