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Featured case study

How EvaluAgent® reduced quality audit and handling time in a highly regulated environment

Never an organisation to rest on its laurels, our client made a conscious commitment to deliver a better, even more customer-centric service.

So EvaluAgent® was asked to provide a solution that would deliver consistent and long-term improvements, while ensuring total compliance and upholding the demanding security protocols.

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Proven in the field

Our blended approach of software and support has delivered across a range of industries

 

 

Thousands of professionals benefit from using EvaluAgent®

Farzana Begum says...

EvaluAgent® is great for giving me instant insight into the strengths and weaknesses of individuals, and helping me identify those who may have specific coaching needs.

Recently, we’ve also made use of their calibration feature to ensure we’re always sharing best practice, and scoring consistently.

Marc Broome says...

EvaluAgent® is truly transformative. We’ve worked closely with their client services team to build bespoke scorecards, which have enabled us to introduce consistent measurement and scoring of quality across the front-office.

What’s more, their reporting and intuitive dashboards allow us to run coaching sessions that are in line with the areas that we know need working on.

Jordan Beesley says...

The service provided by EvaluAgent® from the start has been exemplary.

As a 2nd line auditor, it is efficient and simple to use when auditing calls - meaning I can spend more time on improving each business area, without waiting for anything to load.

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EvaluAgent® includes everything you need to improve agent engagment, comply with regulation and deliver a superior customer expereince; all in one place

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