Find your focus. Take action. Deliver CX results.
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100% coverage
Monitor and analyze every call, chat, email, and ticket to make smarter decisions and boost agent performance.
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Automate QA
Stay compliant and increase productivity with flexible workflows and AI that keeps you in control.
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Drive results
Solve issues faster with integrated reporting that connects data to keep everyone on the same page.
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Engage agents
Motivate agents with unbiased feedback and gamification for more effective coaching and training.
Conversation Intelligence
Find your focus
Close the insight gap with AI-powered analysis and predictive guidance that shows you exactly where to act for faster issue resolution.
Quality Management
Lead with insights
Free yourself from complex QM with AI and automation that keeps you in control, improves visibility and elevates contact center performance.
Agent Performance
Engage and Improve
Save time and hit your performance goals with simple reporting tools, gamification and training that shows agents a clear path forward
Agent Engagement
Automate Compliance
Keep quality on track with compliance monitoring that automatically flags interactions needing review–so you can focus on other priorities.
Product Tours
See evaluagentCX in action
Explore evaluagent in your own time with our self-guided tours – no sign up required.
Take a product tourCustomer stories
Delivering success for more than a decade throughout Europe, North America and Asia-Pacific. Find out more with our case studies
Further reading
Experience evaluagentCX
See your AI-powered QA and Automated Agent Improvement Co-Pilot that uses intelligence from every interaction to understand, elevate and differentiate your Customer Experience at scale.
Loved by teams and companies you know.
