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  • Platform

    • Get an overview of the EvaluAgent platform and see how we can help contact centres to thrive.

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      • Quality Assurance icon Quality Assurance Evaluate four times faster.
      • Coaching and One-to-Ones icon Coaching and One-to-Ones Turn insight into performance improvement.
      • Result icon Reporting and Insights Transform your metrics into actionable insights.
      • eLearning icon eLearning (LMS) Targeted training, created and assigned effortlessly.
      • Smartscore icon SmartScore Evaluate any conversation in seconds
      • Conversation Analytics icon Auto-QA Automate Quality and Compliance with AI.
  • Tours
      • Contact centre director icon Contact Center Director Deliver a consistently great CX by optimizing the performance of your people, processes & costs.
      • Head of QA icon Head of Quality Acheive 100% coverage and close the loop between QA, Coaching and Training from within one platform.
      • Team leader icon Team Leader Deliver better coaching sessions & improve agent performance all from one platform.
      • Call centre agent icon Contact Center Agent Engage & support agents with visibility into their own performance, feedback and gamified leaderboards.
      • BPO Quality Assurance Business Process Outsourcers Measure, monitor and improve agent interactions with a Quality Assurance & improvement platform, built for BPOs.
      • Delivering great service at scale icon Delivering Great Service at Scale Provide a great service consistently with a platform that grows with you.
      • Reduce attrition icon Reduce Attrition Agents leaving costs your business money. EvaluAgent makes it more likely they will stay.
      • Automating compliance icon Automating Compliance Automatically analyze every interaction, minimize risk and log remedial actions with a fully auditable trail in one centralised platform.
      • Reducing operating costs icon Reducing Operating Costs Minimize cost, save time & improve performance all at once.
      • QA automation and low coverage icon Increasing Conversation Coverage Improve productivity by 285% with automation & AI.
      • Increase Agent Engagement Increase Agent Engagement Improve motivation by providing the tools to keep agents engaged and increase performance, customer satisfaction and brand value.
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  • Integrations
    • Knowledge hub icon Knowledge Hub Check out our blogs, guides & insights into all things QA.
    • Customer stories icon Customer Stories Find out how other brands are driving Smart Quality into their contact centers.
    • About us icon About Us Learn more about how we have become the leader in QA solutions
    • News and press icon News & Press Read more about EvaluAgent in the news
    • Careers icon Careers Find out about working for EvaluAgent and our current open roles
    • Partners icon Partnerships Explore how our organisations could work together
    • Contact us icon Contact Us Get in touch with our team
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