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Tailored for Business Process Outsourcers

Industry experience has taught us that every contact centre is different. However few face the pressures of managing client as well as customer expectations. All whilst maintaining SLAs and delivering a superior customer experience.

Actively used by some of the worlds largest outsourcers, EvaluAgent® includes all the features you would expect; plus a number of features to meet your specific needs.

 

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Easily accommodate multiple accounts

Configure and ringfence multiple QA forms for every client. Monitor and report quality performance across every channels, accounts, and sites against your KPIs.
 
 
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Works with each client’s technology

EvaluAgent® is designed to work with any call recording or case management system; affording you maximum flexibility as well as fast and timely rollouts.
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Helps you to win new business

We support our BPO partners to leverage our technology, expertise, and case studies to demonstrate innovation and value add to prospects during the bid process.
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Credentials you can trust

Convincing a client to adopt new operational practices is not always easy, but it’s a lot easier with a software platform and quality framework used by award winning contact centres

 

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Support delivered by experienced practitioners

We support every new every client with expert onboarding, training and ongoing support that is recognised by our clients and differentiate us from other suppliers.

Whether you need help supporting your operational teams, managing client expectations or supporting bids, your dedicated client success manager will be able to share their own experience and resources to help.

Click here to view our approach to client success

Credentials you can trust

Working with trusted technology partners, we maintain a series of best-in-class security measures, ensuring you meet all your internal and external data-handling requirements.

Have a specific question, or requirement? Contact us

Improving CSAT and delivering significant efficiency savings

Working alongside a leading BPO that runs no less than three contact centres for this single client, it was under pressure to drive innovation and efficiency savings.

In order to achieve these aims, they turned to EvaluAgent®. The outcome; a significant improve in CSAT and cost savings.

Click here to read this case study 

Take the next step

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