Industry experience has taught us that every contact centre is different. However few face the pressures of managing client as well as customer expectations. All whilst maintaining SLAs and delivering a superior customer experience.
Actively used by some of the worlds largest outsourcers, EvaluAgent® includes all the features you would expect; plus a number of features to meet your specific needs.
Easily accommodate multiple accounts
Works with each client’s technology
Helps you to win new business
Credentials you can trust
We support every new every client with expert onboarding, training and ongoing support that is recognised by our clients and differentiate us from other suppliers.
Whether you need help supporting your operational teams, managing client expectations or supporting bids, your dedicated client success manager will be able to share their own experience and resources to help.
Working alongside a leading BPO that runs no less than three contact centres for this single client, it was under pressure to drive innovation and efficiency savings.
In order to achieve these aims, they turned to EvaluAgent®. The outcome; a significant improve in CSAT and cost savings.