We know every contact centre is different. However, few face the pressure of ever-increasing client, and customer expectations. All whilst delivering against SLAs and tight budgets.
Actively used by some of the worlds largest outsourcers, EvaluAgent® includes all the features you would expect; plus a number of innovations to meet the specific needs of Business Process Outsourcers.
Easily accommodate multiple accounts
Works with each client’s technology
Helps you to win new business
Through a blended approach of software and client support, we ensure project success and help every new client with onboarding, training and ongoing support; truly setting us apart from other vendors.
Whether you need help engaging your operational teams, managing client expectations or supporting bids, your dedicated client success manager will be able to share their own experience, and our resources, to help.
Working alongside a leading BPO that runs no less than three contact centres for this single client, it was under pressure to drive innovation, and efficiency savings.
In order to achieve these aims, they turned to EvaluAgent®. The result - a significant improvement in CSAT and cost savings.