Risk and regulatory compliance are often the toughest challenges to address in the contact centre. A task made harder when you’re using outdated systems or spreadsheets.
EvaluAgent’s Quality Monitoring Software includes all the features you would expect, plus a number of innovations that help our customers in the Energy & Utilities sector improve performance, ensure compliance and avoid costly mistakes.
Balance risk with customer experience
Evidence compliance monitoring
Identify the root cause of failure
Reduce mistakes with real-time feedback
Through a blended approach of software and client support, we ensure project success and help every new client with onboarding, training and ongoing support; truly setting us apart from other vendors.
Whether you need help creating the right scorecard or advice on how to mitigate risk, your dedicated client manager will be able to share their own knowledge and experience, alongside a library of playbooks.
Never an organisation to rest on its laurels, our client made a conscious commitment to deliver a better, even more customer-centric service.
So EvaluAgent® was asked to provide a solution that would deliver consistent and long-term improvements, while ensuring total compliance and upholding the demanding security protocols.