Team Engagement

In today’s remote working environment, everyone needs to feel supported and valued in order to maintain morale and motivation. Engaging everyone in QA has always been important, but now it’s  mission critical.

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  • Keep scoring consistent

    Ensure QA scores are consistent and everyone feels that they are being treated fairly. Invite colleagues to “blind-score” the same conversation then compare scores, report and track variation and then agree on a common consensus.

  • Offer agents the chance to appeal

    Show your agents they have a voice and empower them to participate actively in your QA programme using an intuitive, transparent appeals system.

  • Create auto-alerts for extra support

    Be the first to know when someone in your team needs some support, with alerts configured to notify you when an agent’s performance dips.

  • Gamify performance and improvement

    Inspire your agents to higher levels of performance with a bit of friendly competition! A game-based agent interface monitors agent performance against both themselves and peers.

  • Configure leaderboards to celebrate development

    Celebrate great performance with your department’s leaderboards, with tables for both highest performers and biggest improvers.

Take your first step towards Smart Quality...

Engaging everyone in QA has always been important, but now it’s
mission critical.

Request a free trial Arrange a demo
Newstel-1

We’ve gone from a team highlighting problems to a team that’s really fixing and empowering our Agents

Jordan Patel

CSM at Newstel GmbH