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Access our library of scorecards to help get you started or quickly replicate your existing scoring framework. It’s very rare for us to come across a way of scoring that can’t be modelled in EvaluAgent.
Add open-ended questions to evaluation forms to capture more insight and pinpoint the root cause of a low score. Unlike other platforms, data capture questions are reportable too.
Easily import evaluations from legacy QA systems or spreadsheets to maintain records and ensure a smooth transition to EvaluAgent.
Save precious time by accessing all the information you need in one screen - no more flicking between systems to view tickets, emails and chat threads or listen to calls.
Help agents to recognise behaviours they need to improve with a self-evaluation mode that doesn’t impact your core results.
Before EvaluAgent, keeping track of multiple quality-forms, evaluations and reporting using multiple spreadsheets, across multiple locations and languages was becoming overwhelming. Working with EvaluAgent has allowed us to configure our QA program exactly as we need it to work without any of the previous complexity.
Customer Service Manager at Digital Ventures