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Access our library of scorecards to help get you started or quickly replicate your existing scoring framework. It’s very rare for us to come across a way of scoring that can’t be modelled in EvaluAgent.
Add open-ended questions to evaluation forms to capture more insight and pinpoint the root cause of a low score. Unlike other platforms, data capture questions are reportable too.
Easily import evaluations from legacy QA systems or spreadsheets to maintain records and ensure a smooth transition to EvaluAgent.
Save precious time by accessing all the information you need in one screen - no more flicking between systems to view tickets, emails and chat threads or listen to calls.
Help agents to recognise behaviours they need to improve with a self-evaluation mode that doesn’t impact your core results.
The perspective of multiplying quality forms, evaluations and keeping track of all the reporting through multiple excel files, multiple locations, multiple languages was quite discouraging. On the contrary, working with Evaluagent allows us to tailor our QA program exactly as we wanted it.
Customer Service Manager at Digital Ventures