Far too many contact centres are still failing to implement the necessary technology to determine exactly what their customers think of their services or products. When asked why; they often cite concerns about the expense and potential disruption.
Which is why we developed a cost-effective Surveys solution that can be deployed quickly, without any technical expertise, or impact on your live operations.
Within weeks you will have an omni-channel feedback solution that allows you to gather the true voice of the customer, understand performance, and drive insight to power business improvements.
Customers interact with today’s contact centres in more ways than ever before. Whether it’s by phone, website, email or social media, no matter how your customers engage with you, our Surveys solution enables you to capture their feedback easily and efficiently.
The list of metrics that you can monitor is almost endless. But unlike other solutions, our experts will help you choose the appropriate metrics, and work with you to create the questions you’ll need to ask.
We’ll even provide a personalised onboarding and rollout plan to get you started, and once implemented, our experts can be on hand to help you make the most of customer feedback and create quarterly insight reports.
Our real-time and intuitive dashboards deliver a single version of the truth, instantly revealing opportunities and identifying problem areas through easy-to-understand reports.
Our Survey solution intelligently analyses all customer verbatim feedback in order to provide you with insight into the most important elements of each interaction. You can also perform advanced searches for key phrases and queries to see all the feedback around a specific topic.
With flexibility in mind you have the option for surveys to be agent deployed after an interaction has taken place, or auto-deployed depending on your processes and goals.
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