Customer Surveys

Quickly identify at-risk conversations and correlate customer feedback with your internal quality scores to make sure your QA framework is measuring what matters.

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  • Leverage “Voice of the Customer”

    Use survey results to help identify at-risk conversations and link customer feedback to your QA data to enrich reports and 1-to-1 coaching.

  • Use ANY survey platform

    Design and send customer surveys directly from EvaluAgent or import data from your existing solution. We’re flexible enough to offer both options.

  • Trigger surveys automatically

    Create rules for when to trigger surveys so you can maximise response rates and respond quickly to recover poor experiences.

  • Brand and personalise your surveys

    Make sure your customers recognise surveys as coming from your organisation to increase completion rates and accuracy of feedback.

  • Ask the questions that matter

    Choose which type of customer surveys work best for your needs, with NPS, CSAT and CES question types all available via EvaluAgent surveys.

Take your first step towards Smart Quality...

Enrich your QA programme with “Voice of the Customer”

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EvaluAgent surveys were quick to implement and, following the launch of a new product line, generated a rich source of actionable insight that helped us rapidly evolve and adapt our service proposition

Kester Ellmore

Programme Lead, Ford Credit