Customer Surveys

Quickly identify at-risk conversations and correlate customer feedback with your internal quality scores to make sure your QA framework is measuring what matters.

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  • Leverage “Voice of the Customer”

    Use survey results to help identify at-risk conversations and link customer feedback to your QA data to enrich reports and 1-to-1 coaching.

  • Use ANY survey platform

    Design and send customer surveys directly from EvaluAgent or import data from your existing solution. We’re flexible enough to offer both options.

  • Trigger surveys automatically

    Create rules for when to trigger surveys so you can maximise response rates and respond quickly to recover poor experiences.

  • Brand and personalise your surveys

    Make sure your customers recognise surveys as coming from your organisation to increase completion rates and accuracy of feedback.

  • Ask the questions that matter

    Choose which type of customer surveys work best for your needs, with NPS, CSAT and CES question types all available via EvaluAgent surveys.

Take your first step towards Smart Quality...

Enrich your QA programme with “Voice of the Customer”

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EvaluAgent is the most holistic QA tool we’ve seen. When you focus on Quality, you will always see a direct correlation with your CSAT scores.

Chris Eisdorfer

President at ECE Outsourcing