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Use survey results to help identify at-risk conversations and link customer feedback to your QA data to enrich reports and 1-to-1 coaching.
Design and send customer surveys directly from EvaluAgent or import data from your existing solution. We’re flexible enough to offer both options.
Create rules for when to trigger surveys so you can maximise response rates and respond quickly to recover poor experiences.
Make sure your customers recognise surveys as coming from your organisation to increase completion rates and accuracy of feedback.
Choose which type of customer surveys work best for your needs, with NPS, CSAT and CES question types all available via EvaluAgent surveys.
EvaluAgent is the most holistic QA tool we’ve seen. When you focus on Quality, you will always see a direct correlation with your CSAT scores.
President at ECE Outsourcing