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Maximise customer feedback, enhance your QA processes and elevate your Contact Centre performance to new heights with Integrated Surveys – out now!
Correlate QA and Customer Satisfaction scores
Host more effective One-to-Ones
Engage the front-line with customer feedback
Become smarter about the conversations you want to evaluate. Advanced filtering enables you to prioritise interventions based on customer responses to individual survey questions, whilst automated work-queues enable you to make sure every conversation with extreme customer feedback gets evaluated for greater peace of mind and a more rigorous approach to QA.
Unlock and easily export actionable insight into the voice of your customers, their experience, and frustrations across your entire organisation. Broken down across department, team, agent and surveys, it's easy to identify development opportunities.
Save time and avoid the hassle of uploading customer feedback from external data sources in preparation for an Agents One-to-One.
Select from evaluation outcomes, individual line items, overall survey results or individual pieces of customer feedback as the focus of your One-to-One, making sessions easier to manage and more productive for everyone involved.
Increase front-line engagement and ownership by providing Agents with real-time access to their customer feedback, evaluation results, feedback, coaching sessions and eLearning certificates all in one place.
By simplifying the process, reducing friction and software fatigue, you’ll see Agents become more engaged, even when working remotely.
Demonstrate the correlation between high-quality scores and high CSAT/NPS scores without the need for spreadsheets or data analysts.
Armed with data, discussions with decision-makers to justify the need for offline time and training becomes easier – elevating the role of Quality teams inside your business.
Take EvaluAgent for a test drive. No commitment, obligation or billing details required.