Save time and money by storing all conversations, QA and performance data in one platform. EvaluAgent integrates easily with all major CRM, WFM, telephony, call recording and ticket management systems.
Quickly identify at-risk conversations and correlate customer feedback with your internal quality scores to make sure your QA framework is measuring what matters.
Speech and Text Analytics
Increase QA coverage by classifying and auto-scoring every call, email, and chat session for CX and regulatory compliance.
Automated Work Queues
Remove selection bias and save hours of admin. Configure and schedule automated workflows that send important conversations to your QA team for deep-dive evaluation and root-cause analysis.
With a robust risk-based approach in place, QA analysts, team leaders and coaches have more time to capture and share insight that your business will act on.
Support and engage remote team members with real-time interactive feedback that helps them to improve on their very next call.
Use data-rich insights on agent performance to trigger, schedule, manage and record all HR-related One-to-One meetings and actions in one place.
Close the loop on continuous improvement with integrated e-learning courses and exercises assigned during One-to-Ones or automatically triggered from reports.
Quickly identify which agents and which aspects of your customer experience require attention and then track how your QA efforts are positively impacting your business KPIs.
In today’s remote working environment, everyone needs to feel supported to maintain employee morale and performance. Engaging everyone in QA has always been important, but it’s now mission critical...
It’s time to fix your QA
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