Loved by teams and companies you know.
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Reveal performance and actionable insights for every agent and customer experience with EvaluAgent's Auto-QA add-on.
Build smarter teams
Automated workflows improve the efficiency of your QA team whilst our risk-based approach ensures coaching activity is focused.
Business intelligence
EvaluAgent’s fully integrated reporting suite and improvement workflows enable team leaders and coaches to turn insight into improvement actions.
Scale-ready
EvaluAgent grows with your contact center. Start with Quality Assurance and trial any of our add-on features only when you’re ready to do so.
The most connected Quality Assurance & Improvement platform for contact centers
Best in class, feature-rich automated workflows fully integrated with your existing work tools
Evaluate more of the right conversations at least four times faster than a spreadsheet.
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Providing agents with actionable feedback and support on their biggest development opportunities.
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Resolve knowledge gaps, support personal development and manage compliance with an integrated learning management system.
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Auto-QA every conversation across every channel using your own measures of success and out-of-the-box EvaluAgent Insights.
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Explore EvaluAgent in your own time with our self-guided tours – no sign up required.
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Because great EX = great CX
We understand the different requirements you and your team might have when choosing a new platform. That’s why we’ve made it easier for you to choose a solution based on your job role. We’re consistently recognised by G2 as the easiest QM and Improvement platform to use, now find out why.
Customer experience solutions for all
Provide great service consistently with a platform that grows with you.
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Agents leaving costs your business money. EvaluAgent makes it more likely the best ones will stay.
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Automatically analyze every interaction, minimize risk and log remedial actions with a fully auditable trail in one centralised platform.
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Minimize cost, save time and improve performance all at once.
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Improve productivity by 285% with Automation and AI.
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“EvaluAgent was one of the best decisions we’ve ever made as a company”
Jonas Fandrey
Director at Newstel GmbH
“EvaluAgent is the most holistic Quality Assurance Platform on the market today.”
Chris Eisdorfer
President & Co-Founder of ECE Outsourcing
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Customer stories
Delivering success for more than a decade throughout Europe, North America and Asia-Pacific. Find out more with our case studies
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Further reading
Take your first step towards Smart Quality
Reveal performance and actionable insights for every agent and customer experience.