One-to-Ones and Actions

Turn actionable insight into improvement

Close the loop between QA, coaching and one-to-ones with our integrated performance management tool. Trigger, schedule, manage and record every meeting and associated actions in one place.

  • icon Identify

    Act on development opportunities

    Schedule coaching sessions from within your agent reporting suite.

  • Drive consistency, across teams

    Use our templates, or create bespoke meeting plans/agendas to ensure everyone stays on track.

  • Manage bigger teams

    Streamline workflows and documentation to increase efficiency.

  • Report from a centralised platform

    Evidence interventions, and demonstrate QA + Coaching working together.

Contact Center Coaching Software that makes your agents better.

Save time, stay organized and have more meaningful coaching conversations with your agents.

Call Center Quality Assurance

Product tours

What’s it like to use EvaluAgent and help your agents Flourish? Come and take a tour and see for yourself.

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Customer stories

Throughout Europe, North America and Asia-Pacific.


Further reading

Take your first step towards Smart Quality

Reveal performance and actionable insights for every agent and customer experience.

Loved by teams and companies you know.