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How to maintain service quality with remote teams

By Jaime Scott | 19 Mar 2020
Join Jaime Scott as he shares guidance on maintaining service quality with a remote team, the first in our remote working webinar series.   {% video_player "embed_player" overrideable=False, type='scriptV4', hide_playlist=True,...
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2020 Predictions : The future for Contact Centres

By Martin Jukes | 17 Dec 2019
As we approach the start of another decade, we take a look into the future and try to predict what contact centres will look like in the year 2020.
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December 2019 Product Update

By Matthew Jones | 6 Dec 2019
The Hidden Gems of EvaluAgent
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The big problem with relying on customer surveys for customer experience measurement

By SJ Thompson | 21 Nov 2019
You need to think beyond CSAT. Relying on customer surveys just isn’t enough. Yet over 30% of our webinar attendees are doing exactly that. 
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November 2019 Product Update

By Matthew Jones | 7 Nov 2019
Automated Work Queues & Custom Reporting Groups  
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The Art of Customer Recovery: What is it and why should we all be doing it?

By SJ Thompson | 24 Oct 2019
Looking to make a big difference to Customer Experience? Start with Customer Recovery.  Watch this webinar as we invite customer survey specialist Guy Letts, CEO of CustomerSure to share with us how best to collect customer feedback and more...
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Fighting the enemies of great customer service

By SJ Thompson | 26 Sep 2019
Each of us are on our own journey to great customer service, but will undoubtedly be facing similar challenges, pain points and enemies trying to get in the way.
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