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EvaluAgent Webinars


EvaluAgent + Freshworks: 5 Things To Save Your Scaling Customer Support Team

By Jaime Scott | 24 Jan 2020
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2020 Predictions : The future for Contact Centres

By Martin Jukes | 17 Dec 2019
As we approach the start of another decade, we take a look into the future and try to predict what contact centres will look like in the year 2020.
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December 2019 Product Update

By Matthew Jones | 6 Dec 2019
The Hidden Gems of EvaluAgent
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The big problem with relying on customer surveys for customer experience measurement

By SJ Thompson | 21 Nov 2019
You need to think beyond CSAT. Relying on customer surveys just isn’t enough. Yet over 30% of our webinar attendees are doing exactly that. 
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November 2019 Product Update

By Matthew Jones | 7 Nov 2019
Automated Work Queues & Custom Reporting Groups  
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The Art of Customer Recovery: What is it and why should we all be doing it?

By SJ Thompson | 24 Oct 2019
Looking to make a big difference to Customer Experience? Start with Customer Recovery.  Watch this webinar as we invite customer survey specialist Guy Letts, CEO of CustomerSure to share with us how best to collect customer feedback and more...
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Fighting the enemies of great customer service

By SJ Thompson | 26 Sep 2019
Each of us are on our own journey to great customer service, but will undoubtedly be facing similar challenges, pain points and enemies trying to get in the way.
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How To Make The Most Of Your Quality Assurance Data

By Reg Dutton | 4 Jul 2019
Feeling like your QA programme is becoming a tickbox exercise? Or are you wanting to take your QA to the next level?
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How To Evaluate and Improve Your Live Chat Channel

By Matthew Jones | 19 Jun 2019
The ICMI has suggested that 53% of customers would prefer to use Live Chat before calling a company for support. It's a channel of growing importance, yet many Contact Centres struggle to offer a great Live Chat experience.
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How to give effective feedback

By Matthew Jones | 30 May 2019
A recent survey suggested 65% of employees want more feedback from their manager...but, many managers shy away from it; whether that be through lack of confidence, feeling they are wasting their breath, or through fear of the reaction. It's one...
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